Retention Manager - CDMX

About Influur

Influur is the first startup that works as an app-based marketplace by directly creating jobs for Influencers, Creators, and Brands around the world. The company was born from the communication struggles between influencers and brands, an experience that like many others, our founding team had at some point in their careers. We have created a streamlined solution built from the influencer perspective, making  Influur the first platform where influencers feel they belong in a professional space.

At Influur, our leadership team loves working side by side with our team, providing unique opportunities to grow and develop, professionally and personally. Also, since day one, we have been truly people oriented as we understand the value of co-creating while offering a unique employee experience.

The Role

The Retention Manager plays a key role in creating high-quality proposals tailored to client needs, ensuring alignment with brand strategies and campaign objectives. This role is also responsible for building strong client relationships and driving satisfaction through strategic retention efforts. Overseeing campaign execution, budget management, and event coordination, the Retention Manager provides high-value clients with performance insights and actionable recommendations. By collaborating with Campaign Managers and Account Coordinators, the Retention Manager ensures seamless campaign delivery and contributes to fostering long-term partnerships and repeat business.

Key Responsibilities

• Develop retention strategies to maintain and grow client relationships, ensuring high satisfaction and repeat business.
• Collect and analyze client feedback to identify areas for improvement and recommend actionable solutions.
• Build tailored proposals, scoping client requests, and identifying key talents, celebrities, or influencers aligned with brand strategies.
• Collaborate with the team to refine proposals and provide recommendations for optimal talent selection.
• Supervise campaign execution, ensuring alignment with client expectations, timelines, and quality standards.
• Collaborate with Campaign Managers to address and resolve any issues during execution.
• Monitor campaign budgets to ensure efficient spending and adherence to financial guidelines.
• Track and report campaign performance for high-value clients, offering insights and recommendations for improvement.
• Assisted in organizing in-person events and activations with account coordinators and campaign managers.
• Ensure seamless execution of events, including logistics and third-party coordination.
• Act as a bridge between Campaign Managers and Account Coordinators to align on strategy and execution.
• Provide feedback to enhance workflows and optimize team efficiency.

Desired Background

• Bilingual English/Spanish.
• 4+ years of experience in influencer marketing.
• Excellent time management skills.
• Strong interpersonal and communication skills.
• Strong negotiation skills.
• Proficiency in CRM software and tools such as HubSpot.
• Demonstrates excellent presentation skills.
• Excellent customer service skills.
• Must demonstrate critical thinking and analytical skills.
• Passion for startups and a desire to make a significant impact on the company's growth.

What makes us unique

• At Influur, we’re committed to your growth and development every step of the way 🚀

• You’ll thrive in a diverse, fast-paced, fully remote startup environment ⚡

• You’ll collaborate with a world-class team that pushes boundaries and inspires greatness 👩‍🚀👨‍🚀

• Our one-of-a-kind culture will bring out the very best in you! 🧡

• Plus, you’ll have access to real stock options—because we believe in sharing success! 💹