Retention Associate

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Gateshead based Existing Customer Management team, play a key role in ensuring customer satisfaction, loyalty and retention.  You’ll be first point of contact for customers who are considering leaving, resolving their concerns and showcasing the benefits of staying with Worldpay.  Your mission is to deliver an outstanding experience and turn challenges into opportunities.

Our customers expect world class service, and their customers expect world class experience when making purchases. Thanks to Worldpay’s great products, we can provide an acquiring solution that makes it as easy, fast and advantageous as possible for our customers to make transactions. You will be responsible for retaining business, upselling and cross selling Worldpay solutions, that will help revolutionise the way our customers operate in this ever-changing world.

What you’ll own

• Customer interactions to highlight and promote the benefits of our services, ultimately to retain our customer
• Engage with customers to address queries and resolve issues
• Understand customer needs and provide tailored solutions
• Handle complaints or cancellations with professionalism and empathy
• Collaborate with internal teams to ensure seamless customer service.

What you’ll Bring

• Effective people skills and sensitivities when dealing with others
• Negotiation and communication skills, both written and verbal
• Inbound telephony experience and passion for supporting our customer experience
• Solid analytical skill to determine customer needs coupled with strong decision-making and problem-solving skills to determine the right solution at the right time

• Knowledge of company products, services and business operations to enable resolution of customer inquiries
• Analytical skills to determine client business needs and requirements
• Ability to work both independently and in a team environment
• Requires excellent time management and organizational skills
• Ability to remain calm under various levels of pressure
• Communicate ideas both verbally and in written form in a clear, concise and professional manner appropriate to any audience  
• Proactive, with a positive attitude and a willingness to learn

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits
• Sales commission based on your performance
• Local incentives
• Time to support charities and give back to your community
• Parental leave policy
• Global recognition platform
• Virgin Pulse access
• Global employee assistance program

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

#LI-BH1

Privacy Statement

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass