Position Purpose:
The Resource Manager is responsible for planning, allocating, and optimizing resources to support successful client implementations. This role partners closely with implementation leadership and delivery teams to ensure projects are appropriately staffed, capacity is balanced, and client go-lives are delivered on time and with high quality.
Key Objectives:
- Implementation delivery focus
- Capacity planning and forecasting
- Data-driven decision-making
- Collaboration and influence
- Adaptability and continuous improvement
- Improved utilization and forecasting accuracy
- Reduced implementation delays due to resource constraints
- Increased on-time client go-lives
- Improved visibility into delivery capacity and demand
Essential Duties and Responsibilities:
- Plan, allocate, and manage resources across implementation projects and delivery initiatives
- Monitor capacity, utilization, and availability of implementation consultants
- Partner with Implementation Project Managers to forecast staffing needs and resolve conflicts
- Maintain accurate resource plans, schedules, and forecasts
- Identify risks related to resource constraints and recommend mitigation strategies
- Support onboarding and ramp-up of new implementation resources
- Provide visibility into resource utilization and delivery performance metrics
- Continuously improve resource management processes to support scalable delivery
Minimum Qualifications:
- Experience in resource management, workforce planning, or project delivery
- Strong analytical, organizational, and problem-solving skills
- Excellent communication and stakeholder management abilities
- Ability to manage competing priorities in a fast-paced delivery environment
Preferred Qualifications:
- Experience in SaaS, payroll, HR technology, or professional services environments
- Familiarity with implementation or client onboarding models
- Experience with project or resource management tools (e.g., Jira, Smartsheet, MS Project)
- Agile, PMP, or similar certifications
Licenses/Certifications:
- Agile, PMP, or similar certifications
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What We Do
Viventium Software Inc. is a SaaS-based human capital management solution that
provides a remarkable user experience and design anyone can use with ease. Viventium provides flexible software and expert guidance so clients can be sure their payroll is done right.
Viventium specializes in the Home Care and Skilled Nursing industries, paying over 364,000 health services employees.
Products:
- Talent Acquisition
- Payroll
- HR
- ACA
- Business Intelligence
- Time and Attendance
- Benefits Administration
- Learning Management
For more information, visit Viventium.com.
