Resource Coordinator

Hunton Trane, a division of the Hunton Group, is seeking to hire a highly organized and highly customer-focused Resource Coordinator. This position will support the coordination of field personnel with equipment startups, warranty activities, and owner training. The Resource Coordinator will serve as an important connection between customers, sales engineers, project teams, field technicians, and internal departments. This role requires someone who can manage multiple priorities, communicate clearly, maintain accurate records, and help ensure work is scheduled, completed, and processed efficiently.  The ideal candidate will demonstrate an insatiable desire to delight our customers!

Come work for an industry leader that has been recognized both locally and nationally as one of the Top Places to Work!

Responsibilities:

• Coordinate and schedule Hunton Trane field personnel for equipment startups, warranty work, inspections, and other assigned activities.
• Serve as a central point of communication between customers, technicians, sales engineers, project managers, manufacturers, and internal departments.
• Review work requests to confirm the equipment information, project scope, warranty status, site requirements, and requested completion date.
• Assign and dispatch the appropriate field resources based on availability, technical qualifications, location, and project requirements.
• Ensure technicians receive accurate job details, site contacts, equipment information, and required documentation before arriving at the jobsite.
• Create, maintain, and close warranty work orders, startup requests, and related records within the appropriate business systems.
• Monitor scheduled and open assignments, communicate status updates, and follow up on incomplete documentation or unresolved items.
• Review technician reports, startup documentation, warranty information, vendor records, and customer approvals for accuracy and completeness.
• Assist with purchase orders, material coordination, invoicing support, cost allocation, and warranty claim documentation.
• Help resolve scheduling conflicts, customer concerns, equipment-related questions, and other issues affecting completion of the work.
• Maintain organized records and provide accurate information for project tracking, billing, reporting, and customer follow-up.
• Support department goals by maintaining responsive communication and a high level of customer service.

Qualifications

• At least 2 years of HVAC industry experience.
• At least 4 years of dispatching experience.
• Excellent organizational and time-management skills, with the ability to coordinate multiple technicians, projects, and deadlines.
• Clear written and verbal communication skills and a customer-focused approach when working with customers and internal teams.
• Technical knowledge of HVAC equipment and the ability to review and understand work orders, equipment information, project scopes, and warranty documentation.
• High degree of accuracy, attention to detail, and follow-through.
• Ability to remain organized and responsive in a fast-paced environment with changing priorities.
• Proficiency in Microsoft Office, particularly Excel, as well as email, scheduling systems, and general business technology.

Preferred Background

• Education or training related to business administration, HVAC, or a related field is preferred, but not required.
• Experience with WennSoft, Microsoft Dynamics, or another field-service management system.
• Experience with commercial HVAC equipment startup or warranty processes.
• Experience in resource coordination, project coordination, or field-service administration.
• Experience communicating with field technicians, customers, project managers, sales teams, or equipment manufacturers.