The Billing & Collections Commission Coordinator is responsible for managing and resolving commission-related discrepancies, processing financial adjustments, and maintaining accurate records of agent debit balances and commission payments. This role requires strong analytical skills, attention to detail, and effective communication with internal departments and external agencies.
JOB DESCRIPTION:
Shift: 8 AM - 4:15 PM ET
Key Responsibilities:
- Manually transcribe data into spreadsheets due to formatting incompatibility.
- Perform itemized reviews to determine if balances increased, decreased, or were resolved through payment or activity.
- Classify items as new or old and confirm if balances are over 90 days past due.
- Track collection efforts and update spreadsheets throughout the month.
- Analyze items requiring additional work or follow-up actions.
- Review commission chargebacks for reversing legal commissions.
- Submit PME requests to purge or release commissions.
- Research policies with commissions owed to CNA.
- Respond to escalated inquiries from the Call Center and other business areas.
- Contact agencies to obtain updated or corrected bank information for reissuing commission payments.
- Address missing or incomplete Direct Bill Commission enrollment forms.
- Recruit agencies for paperless/email notification options.
- Consolidate producer codes into unified statements.
- Update agency address changes and maintain accurate records in Agent Center.
- Submit requests for stop payments, reissues, and credit transfers.
- Follow up on undeliverable checks and obtain updated mailing addresses.
Required Skills & Competencies:
- Proficiency in Microsoft Excel (including formulas, sorting/filtering, and pivot tables).
- Analytical Thinking: Ability to interpret financial data and identify discrepancies.
- Attention to Detail: High accuracy in manual data entry and reconciliation.
- Problem Solving: Skilled in resolving commission issues and handling escalations.
- Communication: Clear and professional interaction with agencies and internal departments.
- Time Management: Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Customer Service: Strong relationship management and follow-up skills.
- Adaptability: Responsive to changing priorities and ad hoc requests.
- Collaboration: Works effectively across departments and with external partners.
Education & Qualifications
- High school diploma or equivalent required; associate or bachelor's degree in Business, Finance, Accounting, or related field preferred.
- 2-4 years of experience in billing, collections, commissions processing, or financial operations.
- Experience working in insurance, financial services, or a corporate operations environment preferred.
- Familiarity with commission structures, agent billing, and reconciliation processes.
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I n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia , California, Colorado, Connecticut, Illinois , Maryland , Massachusetts , New York and Washington, the national base pay range for this job level is $35,000 to $65,000 annually.Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com .
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .
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CNA is one of the largest U.S. commercial property and casualty insurance companies. Backed by more than 125 years of experience, CNA provides a broad range of standard and specialized insurance products and services for businesses and professionals in the U.S., Canada and Europe.
As a company of allies, we understand the importance of fostering an inclusive and supportive culture for all employees. Our eight Employee Resource Groups elevate the voices of underrepresented groups and champion critical DEI initiatives in the workplace and beyond. We strive to promote an environment of inclusion and continuously work to ensure all employees feel valued and respected.
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CNA knows the importance of having the tools you need to expand your expertise and develop your career. With a variety of cross-discipline and cross-functional opportunities, CNA provides you with the tools and resources needed to customize your career path and understand what is needed to be effective in your role.
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