Are you looking for a challenging role as a Resiliency Engineer - Operations Center?

As a leading strategic service provider (SSP), InterVision assists IT leaders in solving the most crucial challenges they face by solving for the right technology, deployed on the right premises, and managed through the right model to fit their unique demands and meet their long-term goals.

InterVision's mission is to transform business through the evolutionary power of technology, and we're committed to unlocking value by delivering innovative technology through a consultative approach. Our people are the best in their field!

If you are looking for a career changing opportunity, we want to meet you!

InterVision Company is seeking a position on the Resiliency Team as a Resiliency Engineer who is responsible for resolving Tier 3 level client issues and providing high quality managed services for InterVision clients. They will assist in designing, troubleshooting, and remediating resiliency technical issues. The hours for this position are 9pm - 8am Thursday, Friday, Saturday and Sunday.

We welcome your experience and talents to our team!

• B.S. degree preferred and/or AWS, Azure, Veeam, and other relevant technical certifications
• Experience with disaster recovery and backup technologies: Veeam, Zerto, and CommVault
• Knowledge of VMware, including vCloud and vSphere
• 3+ years experience in IT/Support
• Experience within Azure and/or AWS
• Demonstrated troubleshooting of complex technical problems when information is limited
• Demonstrated ability to effectively communicate with clients including written skills; provides clear and timely written and verbal updates (including technical details)
• Able to assess and document needs and issues
• Able to lead discussions with customers to achieve win/win results
• Proven ability to prioritize work and escalate issues as needed
• Time management - can work independently
• Able to handle a wide range of customer situations effectively leading customers to best solutions
• Perform various troubleshooting methods to track down complex technical problems

Some of the exciting work you will encounter:

• Deploy, update and troubleshoot BaaS and DRaaS
• Configure and troubleshoot Veeam backup solutions within hosted vCloud environment, as well as AWS and Azure
• Configure and troubleshoot Zerto DRaaS solutions, within a hosted environment, as well as AWS and Azure
• Perform Zerto Disaster recovery tests, as well as manage a Zerto environment
• Responsible for troubleshooting, licensing, and reporting of new virtual server environments, technology, or tools as well as education/training of users and smooth hand-off.
• Configure and troubleshoot VPN solutions such as site to site VPN, SSL VPN.
• Work with cross functional personnel to identify and define new product possibilities. Create test plans as appropriate, coordinate and/or perform new product testing.
• Troubleshoot escalated intermediate to advanced technical issues initiated by clients (Tier 3). Reproduce complex problems in lab environment; investigate, have logs reviewed. Engage vendors and technical staff from the client as needed.
• Perform advanced troubleshooting on networks and network components.
• Analyze various aspects of a client's technical environment or managed services and identify additional managed services. Synthesize findings and make recommendations.
• Research and investigate emerging technologies.
• Lead or participate in cross functional projects such as working with product cycle teams to roll out new functionality
• Review and approve technical documentation.

How Do We Back Our Strong Reputation?

GREAT PLACE TO WORK: If you thrive in an environment of growth and individual impact, InterVision is the place for you!

CUSTOMER SUCCESS:

When it comes to technology, our 25+ year history has guided some of the largest and most influential companies solve their problems with a broad range of innovative technologies ranging from network infrastructure to collaboration to cloud migrations.

InterVision can not only help clients refine their strategy with the right technology and the right cloud strategy, but also bring the resource models to take it to the finish line, assuring them a powerful combination of vision and capabilities.

BROAD CAPABILITIES: InterVision offers a wide range of services and solutions that organizations need to thrive in today's dynamic IT market, including a broad range of innovative solutions for datacenter and cloud transformation, IT resiliency, modern communications, remote workforce and advanced data analytics. We're competitive at all levels of engagement.

INDUSTRY ACCOLADES: InterVision has received some of the technology industry's most prestigious awards and acknowledgements - repeatedly by Gartner® and Forrester™ plus Inc. Magazine's 5000 Fastest Growing Private Companies. InterVision President and CEO Aaron Stone received accolades as one of the Top 100 St. Louisans to "Know How to Succeed in Business."

TOP VENDOR CERTIFICATIONS: InterVision holds the highest certifications and partner levels with leading technology vendors, and we have teams of trained, certified engineers supporting their solutions. Here are just a few of the certifications from our list of 80+ vendors: Amazon Partner Network (APN) Premier Consulting Partner (with seven competencies), NetApp Star Partner, Cisco Gold Certification, Cisco Cloud and Managed Services Master, Juniper Elite Partner, Microsoft Gold Partner, AT&T Premier Partner, Palo Alto Networks Diamond Partner, and VMware Premier Partner to name a few.

#LI-JS1