Resident Resolutions Coordinator

Company Description
Who We Are
AIR Communities is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.
Job Description
We're looking for an Occupancy Specialist/Resident Resolutions Coordinator to work at our Foxchase Apartment Homes located in Alexandria, VA. Take look at the community here: https://www.foxchaseofalexandriaapts.com/
This position is located in an affordable community that is covered by government regulations.
A bit more about what you'll do...

• Making appointments, receiving and screening visitors and telephone calls using a telephone script.
• Maintaining and controlling confidential files and records.
• Preparing leases for occupancy and making initial computation of rents and monthly payments according to authority policy.
• Reviewing applications and interviews applicants for housing.
• Maintains the waiting list of applicants for housing and determines applicant eligibility.
• Maintaining continuing compliance and resident relations, upholding all fair housing principles, and applying the unique Program rules correctly including the student, unit transfer, unit vacancy and available unit rules.

Qualifications

• 2-4 years of related experience.
• Generally has specific experience in the regulatory occupancy field.
• Certified Occupancy Specialist preferred, though not required
• Excellent customer service skills to address current and future resident needs.
• Flexible schedule with availability to work during our office hours (hours may vary based on community and season).
• Reliable transportation.
• Proficient in reading, writing, and speaking English.

Additional Information
Benefits

• Expected base pay rate of $28.00 - $30.00 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Paid time off including vacation, sick time, and 11 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to Know
Application Deadline: The initial deadline for applications is 07/26/2025. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.
Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.