The Reservations Manager oversees all aspects of the reservations department for Riverboat Discovery, Gold Dredge 8, and related products. You will manage ticketing operations, coordinate with tour companies and vendors, lead the reservations team, and ensure a smooth, efficient booking process.
Responsibilities:
- Lead, train, and supervise the reservations team.
- Manage ticketing software and ensure accurate payments.
- Coordinate with tour companies and vendors to balance passenger flow.
- Plan marketing campaigns to increase direct bookings.
- Collect and report customer and ticketing data.
- Conduct performance evaluations and recommend promotions, counseling, or disciplinary actions.
- Prepare reports and assist leadership in planning and scheduling.
- Maintain a safe and organized work environment.
Schedule: Full-time; 40 hours per week in the winter, and 40–50 hours per week during in the summer.
Benefits and Pay: $24-$28 per hour DOE, seasonal bonus of up to 12%, health insurance, profit sharing, flexible time off.
- Experience in hospitality, travel, or ticketing operations.
- Strong leadership and team management skills.
- Excellent customer service and problem-solving abilities.
- Organized, detail-oriented, and able to prioritize tasks.
- Effective communication skills.
- Able to work long, demanding days during peak season.
- Proficient with Word, Excel, PowerPoint, and standard office software.
Skills Required
- Experience in hospitality, travel, or ticketing operations
- Strong leadership and team management skills
- Excellent customer service and problem-solving abilities
- Organized, detail-oriented, and able to prioritize tasks
- Effective communication skills
- Able to work long, demanding days during peak season
- Proficient with Word, Excel, PowerPoint, and standard office software
What We Do
Riverboat Discovery and Gold Dredge 8 offer tours that explore Alaska's gold mining history, featuring a sternwheeler cruise and the Gold Dredge 8 attraction.
