Reservationist

Summary/Objective
The Reservationist position is responsible for booking education programs such as field trips, camp, homeschool, overnight, offsite, scouts, birthday parties and other educational programs.  This role ensures accurate booking with ticketing systems, payment processing, schedules and confirmations.  This individual provides exceptional customer service to schools, organizations, families and other guests via email, over the phone and occasionally in-person. 

Essential Functions

• Responsible for all reservations pertaining to all education programs including but not limited to field trips, homeschool, offsites, overnights, camps, and birthdays.
• Demonstrates proficiency in the ticketing software systems, including all reservation data input, payment processing, data retrieval, and report printing.
• Serves as liaison between schools, organizations, parents, churches, and all other group institutions to make reservations and answer guest questions.
• Assists with the itineraries including lab, film, exhibit, and lunch scheduling for field trips.
• Handles reservation confirmations on all sales.
• Collects and follows up on deposits and payments received for educational programming.
• Responds to email inquiries, web-sale requests, and faxes regarding educational programming.
• Assists in the day-to-day operations of the Reservations Office.
• Assists with other program check-ins and other duties as required.
• Performs other related duties as assigned. 

Minimum Qualifications 

• Education: High School Diploma or equivalent.
• Experience & Certifications: N/A

Preferred Qualifications

• Experience with ticketing systems.
• Excellent written and oral communication skills.
• Highly organized, attention to detail a must.

Supervisory Responsibility

N/A

Physical Demands

• Ability to remain in a stationary position.  
• Ascends/descends stairs throughout the museum. 
• Communicates and exchanges accurate information with guests, staff, volunteers, and community partners in a variety of formats including in-person, electronically, and over the phone. 
• Operates a computer and/or office equipment efficiently and accurately.
• Manipulates and moves components weighing up to 50 pounds, including those that may be low to the ground or above eye level. 
• Rarely works in outdoor environments. 
• Frequently works in indoor environments.
• Coping with demands and stresses associated with job and work environment.
• Kneeling and Crouching (occasionally) 
• Weight Levels – Lift, Push, Pull
  • Up to 50 pounds

Expected Hours of Work & Travel

• This position is full time and primarily works Monday – Friday between 8:00am and 5pm. 
• This position must be able to work weekends and after hour events as needed. 

Telecommuting

This position is required to be onsite 100% of the time. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.