Research Manager

We are currently seeking a mixed-methods User Researcher to join our rapidly growing CX team here at Skyscanner.
 
Our mission is simple: help all teams at Skyscanner to better understand our users in order to shape product, marketing and services travellers love.

You will work within a friendly, collaborative, and dynamic environment where you will have a chance to develop your skills on a variety of projects with the support and guidance of senior leadership. You will work alongside senior stakeholders in the business to scope and deliver robust strategic and tactical insight that informs meaningful improvement to our product. It’s a fantastic time to join a growing and ambitious team and help shape the future of travel!

Your Responsibilities
You will report to the Senior Research Manager for our Meta business (Flights, Accommodation and Cars) and your mission will entail:

• Planning and running mixed method research projects end-to-end using a variety of methods such as usability testing, interviews, surveys, and workshops etc.
• Translating user needs and insights into compelling strategic narratives that shape product, marketing, and business strategy decisions.
• Collaborating closely across disciplines to identify opportunities and shape roadmaps.
• Partnering with Data Science and Analytics to connect the dots between user behaviour, market trends and data to deepen our understanding of our users
• Championing the voice of the user, obsessing over the relevant metrics, making hard trade-offs, removing blockers, scaling up successes and learning from failure.

Your Skills

• You have solid experience conducting strategic and tactical product research in a business setting.
• You are comfortable executing a range of methods (such as usability testing, interviews, surveys, focus groups, diary studies.)
• You are proficient at translating findings into practical recommendations with business impact with a track record of fueling business growth with your insights.
• You are a team player with solid presentation skills and the ability to communicate findings to a large number of stakeholders in a persuasive and engaging way.
• You have a growth mindset solution-orientation, and strong product sense.
• You relish working in a fast-paced environment.
• You are data-driven and love connecting the what and the why to keep the user at the centre of our decisions.
• Experience in e-commerce / travel tech would be a plus.
• Breadth of research method expertise, across both qualitative and quantitative would be advantageous.

 What You Can Expect

• A supportive, trusting and open working environment - we’re in this together.
• A place where your research will be valued and used to improve our user experience – being traveller-centric is part of our DNA and there is a real thirst for user insight internally.
• A team that’s passionate about learning, experimentation and improving continuously.
• The opportunity to work alongside and learn from other talented researchers, try new things, have impact and grow your career.

Following extensive surveys and workshops around our teams needs and preferences, we’ve returned to our offices in a hybrid working pattern: typically that looks like two days in the office, flexible to an individual’s need. As such, this role would be a great fit for someone who lives within commuting distance of one of our UK and Barcelona offices and eligible to work in the country.