Are you excited for your new career adventure?
At Lyreco, we offer more than just a job, but a career!
About Lyreco
Lyreco is the European leader and the third largest distributor of workplace products and services in the world. Privately owned since 1926, Lyreco has continuously adapted to the evolving workplace through operational excellence, strong customer focus, and long-term supplier partnerships.
With more than 12,000 employees, Lyreco operates directly in 25 countries across Europe and Asia and covers 17 additional markets through a network of distribution partners.
To learn more about Lyreco – see our career website here
WHAT WE OFFER
To support the development of our Customer Intelligence Team, we are looking for a Customer Experience Research & Insights Analyst who will help us transform customer knowledge into meaningful business decisions.
As Customer Experience Research & Insights Analyst, you will play a key role in generating actionable customer insights through advanced quantitative research and data analysis.
Working closely with Customer Experience, Marketing, Sales Excellence and Merchandising stakeholders, you will connect multiple data sources and uncover the customer behaviours, needs and drivers that help shape strategic business decisions.
You will join an international team of customer research, journey management and service design professionals focused on turning insights into action.
In this role you will:
Design and execute quantitative research projects to better understand customer needs, behaviours and expectations.
Gather business information needs and translate them into research objectives and methodologies.
Conduct advanced statistical analyses including segmentation, cluster analysis, regression analysis and driver modelling.
Analyse and connect multiple data sources including survey data, CRM information, digital analytics, customer care interactions and revenue data.
Identify patterns, correlations and key drivers influencing customer behaviour and business performance.
Develop dashboards and reporting solutions combining behavioural, attitudinal and operational data.
Collaborate with external research agencies when required and ensure business needs are translated into research requirements.
Partner with internal stakeholders to transform complex analyses into clear and actionable business recommendations.
Support the evolution of customer intelligence capabilities across Lyreco by helping connect existing data sources and uncovering new insights opportunities.
YOUR PROFILE
Bachelor's or Master's degree in Statistics, Market Research, Business Analytics, Economics, Marketing Analytics, or a related field.
Minimum 5 years of experience in Market Research, Customer Insights, Consumer Insights or Analytics.
Strong expertise in quantitative research methodologies and advanced statistical analysis.
Hands-on experience with techniques such as segmentation, cluster analysis, regression analysis and driver analysis.
Experience working with survey platforms such as Qualtrics or equivalent research tools.
Strong analytical skills with the ability to transform data into business recommendations.
Advanced Excel skills.
Experience with SPSS or similar statistical analysis tools.
Knowledge of R and/or Python would be considered a strong advantage.
Excellent communication and stakeholder management skills.
Ability to work both independently and collaboratively in an international environment.
Experience in a B2B environment would be an advantage. Previous experience gained within a research, insights, or consulting agency would also be highly valued.
REASONS TO JOIN LYRECO MANAGEMENT:
A full- time job in a dynamic, passionate, international team
Possibility to join internal accelerator program
Competitive salary
Hybrid work model
Pension plan
Personal growth budget
If the above job description interests you and you think you are a good fit, apply now! We look forward to receiving your application!
#LI-HR1
#LI-Hybrid
#LM1
Skills Required
- Bachelor's or Master's degree in Statistics, Market Research, Business Analytics, Economics, Marketing Analytics, or related field.
- Minimum 5 years of experience in Market Research, Customer Insights, Consumer Insights or Analytics.
- Strong expertise in quantitative research methodologies and advanced statistical analysis.
- Hands-on experience with segmentation, cluster analysis, regression analysis and driver analysis.
- Experience working with survey platforms such as Qualtrics or equivalent research tools.
- Advanced Excel skills.
- Experience with SPSS or similar statistical analysis tools.
- Knowledge of R and/or Python.
- Excellent communication and stakeholder management skills.
- Ability to work both independently and collaboratively in an international environment.
- Experience in a B2B environment.
- Previous experience in a research, insights, or consulting agency.
What We Do
The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe. A global workplace solutions company with 12,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. With our core values of excellence, passion respect, and agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change. To learn more about Lyreco – check out our website
