3S Business Corporation is a specialized Software & Consulting Services Provider based in Houston, TX, which helps clients plan, implement and maintain their technology investments cost effectively while improving the business performance. 3S Business Corporation’s customers find it to be nimble, responsive and committed not only to project & services success, but to constantly delivering customer value. We work with fortune 500 companies, several prime vendors and provide placements to our candidates with these companies. We are a primary supplier to direct clients and major SAP implementation partners. 3S Business Corporation partnership and alliances with global leaders helps to work on the latest technologies to provide business efficiencies for customers and partners
Job DescriptionEndur Experience is necessary or else the similar software.
Role Description:
2 of 3 5+ years experience required. Accountable for the end to end Endur solution. Triage PROD issues escalated from L2s. Investigate and close Incidents. Serve as escalation point for L2 staff. Serve as focal points for “critical” core and data corruption issues. Communicate status of issues at critical issues meetings. Serve as escalation point for operations groups running End-of-Day activities and health checks. Provide knowledge sharing sessions for L2s and L3s after major situations. Review requests for change and determine high level impacts to the solution. Review Design Documents to determine cross functional and CAP implications. Review project deployment plans and provide feedback on potential risks. Review and understand documentation
Thanks & Regards,
Krishna Chaitanya Addanki
IT RECRUITER
3SBC
An E-Verified Company
Number:2818239222 Extn: 561
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- Endur experience (or similar ETRM software)
- 5+ years of relevant experience
- Experience triaging production (PROD) incidents and incident closure
- Ability to serve as escalation point for L2 staff and operations groups
- Experience with End-of-Day activities, system health checks and remediation
- Experience reviewing design documents, change requests, and deployment plans for cross-functional impact and risk
What We Do
3S Business Corporation is a specialized Software & Consulting Services Provider based in Houston, TX, which helps clients plan, implement and maintain their technology investments cost effectively while improving the business performance. The company provides IT consulting, staffing, and enterprise resource planning services, serving as a trusted resource for Fortune 500 companies globally in training, staffing, and recruiting.
