Representative 3, Field Operations - Quality Control & Audit

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for installing, troubleshooting, repairing and performing preventive maintenance on all critical infrastructures. Provides on-site customer training on operation, maintenance and limited troubleshooting. Checks the auditing and field work done by contractors and in-house technicians for quality and completion.

Job Description

Core Responsibilities

• Troubleshoots equipment and network problems; removes and replaces defective modules; tracks spares and ensures repair.
• Installs equipment in support of network and customer requirements. Interacts with customers to provide a high level of customer satisfaction.
• Completes work orders, trouble tickets and maintenance tickets in a timely manner.
• Uses software and hardware tools to identify and diagnose network status and problems.
• Lifts and carries loads of 70 lbs. or more.
• Must have the ability to climb ladders and operate aboveground up to 24’ feet above ground, as determined by the system's requirements.
• Performs residential installation and services calls as needed
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s), local travel, and overtime as necessary.
• Other duties and responsibilities as assigned.

Preferred Qualifications

• Telecommunications experience required.
• Strong communication skills (verbal/written) highly preferred.
• Cable/fiber knowledge highly preferred.
• Strong knowledge of Microsoft Office highly preferred.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Customer Experience (CX), Flexible Mindset, Microsoft Office, Quality Standards, Time Management, Working Independently

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.