Reporting Analyst

Acquire BPO is an award-winning business process outsourcing provider to some of the world’s largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally, serviced from Australia, Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Come for a career, stay for the fun!

• HMO coverage for you and your family

• Yearly Kick-Off Parties with major giveaways

• Get recognized through our ‘Value Awards’

• Grow your career – yes, we love to promote internally

• Do meaningful work and collaborate with the best

• 900 promotions given each year

• 2,700+ leadership training courses

As a Reports Analyst in the Workforce Management (WFM) team, you will be responsible for generating, analyzing, and distributing reports that inform critical workforce planning and operational decisions. You will play a key role in enabling the WFM function to focus on core areas like forecasting, scheduling, and real-time management by delivering actionable data insights and maintaining high reporting standards.

Your day could see you:

• Generating daily, weekly, and monthly reports related to staffing, adherence, service levels, and other operational KPIs

• Analyzing trends and variances in key performance metrics to provide actionable insights

• Maintaining data integrity and ensuring reports are accurate, timely, and aligned with operational needs

• Collaborating with WFM, Operations, and other departments to support reporting requirements

• Automating repetitive reporting processes to improve efficiency and reduce manual effort

• Creating dashboards or visual tools to help stakeholders interpret data more effectively

• Supporting ad hoc report requests and contributing to projects that enhance reporting capabilities

• 1–2 years of experience in reporting, analytics, or a WFM-related role

• Proficiency in Microsoft Excel (pivot tables, VLOOKUP, formulas); knowledge of reporting tools like Power BI or Tableau is a plus

• Strong analytical skills and attention to detail

• Ability to work with large datasets and identify meaningful insights

• Good communication and stakeholder engagement skills

• Ability to prioritize tasks and meet deadlines in a fast-paced environment

• Experience in BPO or contact center reporting is preferred

With a diverse global team working together, we proudly embrace and live by these shared values:
Collaboration – Brilliant jerks can be brilliant elsewhere
Impact – Do, get it done, create impact
Passion – Be positive, bring passion and energy
Transparency – A transparent team can help each other

Join the A-Team and experience the A-Life!