Job Description:
• Verify that all vehicles secured the night before are on the lot and windows are marked with last six of the VIN, client, key status, and drivability
• Keep track of appointments, delivery times, and transport information
• Handling customer personal property pick-ups and vehicle redemptions
• Record daily deliveries and releases to reconcile inventory
• Assist and support the Repossession Agents when needed
• Over see that all personal property from all vehicles, create a detailed inventory in company apps and stored properly
• Monitor the property area and remove outdated property
• Communicate with statewide team members
Requirements
• 1-2 years’ relevant customer service experience -recovery or collections preferred
• High School diploma or equivalent required
• Good computer and keyboarding skills with the ability to operate a tablet with apps
• Working knowledge of the repossession process, account handling, and vendor communication preferred
• Detail-oriented and the ability to multitask
• Must be extremely organized be able to stay on track for upcoming time-sensitive deadlines
• Exceptional interpersonal skills, professional, courteous with outstanding oral and written communication skills
• Ability to work with a diverse customer and workforce population
• Assertive individual with effective investigative and follow up skills
• Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment
• Work and communicate well with other team members
Physical Requirements:
• Use a tablet, laptop, and cell phone
Skills Required
- 1-2 years relevant customer service experience
- High School diploma or equivalent
- Good computer and keyboarding skills
- Working knowledge of the repossession process
- Detail-oriented and organized
- Exceptional interpersonal and communication skills
- Ability to work with diverse populations
- Effective investigative and follow-up skills
- Ability to work well in a team
What We Do
Associate Assets Recovery offers fully insured, voluntary and involuntary repossessions. We will work with banks, title loan companies, financial loan companies and more to get the job done.
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