Job Description:
• Verify that all vehicles secured the night before are on the lot and windows are marked with last six of the VIN, client, key status, and drivability
• Keep track of appointments, delivery times, and transport information
• Handling customer personal property pick-ups and vehicle redemptions
• Record daily deliveries and releases to reconcile inventory
• Assist and support the Repossession Agents when needed
• Over see that all personal property from all vehicles, create a detailed inventory in company apps and stored properly
• Monitor the property area and remove outdated property
• Communicate with statewide team members
Requirements
• 1-2 years’ relevant customer service experience -recovery or collections preferred
• High School diploma or equivalent required
• Good computer and keyboarding skills with the ability to operate a tablet with apps
• Working knowledge of the repossession process, account handling, and vendor communication preferred
• Detail-oriented and the ability to multitask
• Must be extremely organized be able to stay on track for upcoming time-sensitive deadlines
• Exceptional interpersonal skills, professional, courteous with outstanding oral and written communication skills
• Ability to work with a diverse customer and workforce population
• Assertive individual with effective investigative and follow up skills
• Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment
• Work and communicate well with other team members
Physical Requirements:
• Use a tablet, laptop, and cell phone
Skills Required
- 1-2 years relevant customer service experience
- High School diploma or equivalent
- Good computer and keyboarding skills
- Working knowledge of repossession process
- Exceptional interpersonal skills
