Rep Cust Svc II

Posted 6 Days Ago
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Dongtan-myeon, Hwaseong-si, Gyeonggi-do
In-Office
Entry level
Semiconductor • Industrial • Manufacturing
The Role
This role involves maintaining contact with customers pre- and post-sale, supporting sales efforts, and ensuring customer satisfaction through effective communication and problem resolution.
Summary Generated by Built In
Customer Service Representative -- Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Education/Experience: Typically requires a Bachelor's degree with 0-1 year of professional experience.
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The Company
Beverly, MA
1,381 Employees
Year Founded: 1978

What We Do

Axcelis Technologies, Inc. is a world-leading provider of equipment and services to the semiconductor manufacturing industry. For over forty five years, chipmakers from around the globe have relied on Axcelis'​ tools and process expertise to form the transistors that power all electronics - from smartphones and laptops, cameras, personal music players and more.

Our equipment portfolio comprises a powerful suite of manufacturing technologies for ion implantation, one of the most critical steps in the IC manufacturing process. In addition, we provide extensive aftermarket service and support, including spare parts, equipment upgrades, maintenance services, and customer training. Our customers include all of the 20 largest semiconductor manufacturers in the world. More than 3000 of our products are in use worldwide.

At our Advanced Technology Center in Beverly, Mass., we collaborate with customers and other industry experts to develop next-generation applications and process capabilities. We support our customers with a worldwide network of 38 field offices in 10 countries.

In all that we do, our strategy is singular: align every Axcelis innovation and success with our customers'​ goals. We strive to understand the entirety of their challenges and stand ready to deliver the technology, service and support they need to succeed.

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