Customer Service Representative -- Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Education/Experience: Typically requires a Bachelor's degree with 2-4 years of professional experience.
Skills Required
- Bachelor's degree
- 2-4 years of professional experience
Axcelis Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Axcelis Technologies and has not been reviewed or approved by Axcelis Technologies.
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Healthcare Strength — Healthcare is considered robust, with medical (PPO), dental, and company‑paid life and disability coverage included. Coverage quality is characterized as strong across core offerings.
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Retirement Support — Retirement programs include a 401(k) with employer match in the U.S. and compliant retirement plans internationally. These offerings support long‑term savings across regions.
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Equity Value & Accessibility — Equity participation is accessible via an Employee Stock Purchase Plan available to employees in multiple countries. This ownership avenue is positioned as a notable component of total rewards.
Axcelis Technologies Insights
What We Do
Axcelis Technologies, Inc. is a world-leading provider of equipment and services to the semiconductor manufacturing industry. For over forty five years, chipmakers from around the globe have relied on Axcelis' tools and process expertise to form the transistors that power all electronics - from smartphones and laptops, cameras, personal music players and more. Our equipment portfolio comprises a powerful suite of manufacturing technologies for ion implantation, one of the most critical steps in the IC manufacturing process. In addition, we provide extensive aftermarket service and support, including spare parts, equipment upgrades, maintenance services, and customer training. Our customers include all of the 20 largest semiconductor manufacturers in the world. More than 3000 of our products are in use worldwide. At our Advanced Technology Center in Beverly, Mass., we collaborate with customers and other industry experts to develop next-generation applications and process capabilities. We support our customers with a worldwide network of 38 field offices in 10 countries. In all that we do, our strategy is singular: align every Axcelis innovation and success with our customers' goals. We strive to understand the entirety of their challenges and stand ready to deliver the technology, service and support they need to succeed.
