At Auction.com, we’re transforming real estate. As the nation’s leading online platform for buying and selling residential bank-owned and foreclosure properties, we connect buyers, sellers, and investors with innovative technology. With over $70 billion in assets, our success is driven by a culture of innovation, collaboration, and impact. We go beyond the bid—empowering our people to thrive and shape the future of the industry
REO Transaction Specialist I
Position Summary
The REO Transaction Specialist I plays a critical role in ensuring offers move seamlessly from contract to closing. The primary responsibility is to push offers to close on time, document any delays, and maintain proactive communication with all parties involved. This includes issue resolution, inbound and outbound calls, and timely email communication with buyers, agents, and closing partners. The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Transaction Management
Ensure offers progress to closing per KPI timelines.
Document delays and communicate updates to all stakeholders promptly.
Maintain accurate records in Salesforce or designated systems.
Communication & Issue Resolution
Handle inbound and outbound calls with buyers, agents, lenders, sellers, and closing companies.
Assist with all buyer communication (calls and emails) for offers under contract.
Address escalations timely and drive resolution; document actions and outcomes.
Collaboration
Work with internal teams and external partners to remove blockers and keep transactions on track.
Support reporting on transaction performance and closing timelines.
Compliance & Quality Control
Review transaction data for accuracy and completeness.
Ensure adherence to SOPs and regulatory requirements.
Maintain audit-ready documentation.
The good faith base salary [or wage] range for this role at the time of posting and hire is $30 – $35 per hour. Actual compensation offered will be determined based on a number of factors, including but not limited to a candidate’s qualifications, skills, competencies, experience, and geographic location.
In addition to base salary, this position is eligible for an annual performance bonus.
Auction.com also offers a comprehensive benefits package for eligible employees, including (but not limited to):
- Medical, dental, and vision insurance.
- Auction.com contributes an amount equal to 25% of your eligible contributions in our 401k plan.
- Paid Time Off (PTO), including 12 paid holidays.
The availability and value of benefits may vary and are subject to the terms and conditions of the applicable plan documents.
The Company reserves the right to modify compensation and benefits programs at any time, consistent with applicable law.
Learn more about our benefits and culture at:
https://www.auction.com/lp/careers/
Auction.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by applicable law.
To all recruitment agencies: Auction.com does not accept agency resumes unless you are part of our preferred partner network. Please do not forward resumes to our jobs alias, Auction.com employees or any other company location. Auction.com is not responsible for any fees related to unsolicited resumes.
To review our California Personnel Privacy Statement and Notice at Collection, please click here.
Skills Required
- Strong organizational skills
- Attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong written and verbal communication skills
- Issue resolution and escalation management skills
- Ability to maintain accurate transaction records in Salesforce or designated systems
- Ability to review transaction data for accuracy and completeness
- Ability to adhere to standard operating procedures and regulatory requirements
What We Do
Auction.com operates the nation’s largest online auction marketplace for residential bank-owned and foreclosure properties. Its business centers on digital auctions for distressed residential real estate, including REO and foreclosure inventory. The company was created by auctioneers who pioneered the online property-auction experience in 2007, bringing auction-based property sales to a broader nationwide audience of real estate buyers and sellers.
