Renewals Specialist

Posted 2 Days Ago
Be an Early Applicant
2 Locations
3-5 Years Experience
Artificial Intelligence • Legal Tech • Software • Business Intelligence • Generative AI
We simplify contracts for the construction industry.
The Role
The Renewals Specialist will manage customer relationships to drive contract renewals, provide proactive support, and conduct regular client check-ins. This role involves collaborating with sales, utilizing CRM tools for tracking, and developing strategies for customer retention and satisfaction.
Summary Generated by Built In

Description

Document Crunch is on the lookout for a Renewals Specialist to join our growing team. The Renewals Specialist will play a vital role in managing customer relationships, ensuring satisfaction, and driving contract renewals. This is an exciting role as you will have the opportunity to be the founding member of our SMB renewals team.

You will be at the forefront of maintaining the strong partnerships we've built with our clients, helping them maximize the value of our AI-powered construction compliance platform and ultimately helping us drive our evolving SMB renewals strategy.

 

Who is Document Crunch?

We are a pioneering company that transforms the construction industry with our innovative AI tools that make complex contract management accessible and efficient. Our tools simplify contract compliance, enabling teams to identify risks and make informed decisions throughout every project phase. As a team of dedicated individuals, we work tirelessly to empower our clients to succeed, and we know that maintaining strong relationships is key to achieving that goal.

Being a part of Document Crunch means embracing our core values, which guide us in everything we do. We are always looking for more warmhearted, inspired, and growth-minded individuals to join our team.


We Are Warmhearted

Our culture thrives on collaboration and approachability, creating a fun and inclusive atmosphere for everyone.

We Are Inspired

We are driven by our mission and the tangible impact it creates. We embrace challenges and strive for excellence in every endeavor.

We Are Growth-Minded

We value personal and professional growth, investing in opportunities for everyone to enhance their skills and reach their full potential.

Requirements
Key Responsibilities:
  • Manage and facilitate the renewal process for existing SMB customers, ensuring timely contract renewals and standardization of our platform.
  • Drive innovation with our SMB renewals process and deliver an efficient model for our growing SMB business.
  • Build strong relationships with clients to understand their needs and provide proactive support during the renewal process.
  • Conduct regular check-ins with clients to assess satisfaction, address concerns, and identify upsell opportunities.
  • Collaborate with sales and customer success teams to ensure a smooth transition and ongoing customer engagement post-sale.
  • Utilize CRM tools to track interactions and manage the renewal pipeline effectively.
  • Develop strategies for customer retention and value maximization, focusing on long-term partnerships.
  • Educate clients on product updates, features, and best practices to enhance their experience with Document Crunch.

Skills and Qualifications:

  • 3+ years of experience in account management handling renewals, preferably within the construction technology sector.
  • Leadership experience running a team of renewals specialists is a major plus.
  • Strong interpersonal and communication skills to effectively engage with clients and build lasting relationships.
  • Ability to analyze customer feedback and data to inform renewal strategies and help drive our product road map.
  • Self-motivated and results-oriented, with a strong focus on customer success and retention.
  • Proficiency in Salesforce to track customer interactions and renewal processes.
  • Familiarity with construction industry challenges and compliance issues is preferred.
  • You will maintain and report an accurate rolling 120-day forecast of SMB renewals.
  • We are currently hiring in the Atlanta and Austin area. We want Crunchers in one of these locations to better facilitate periodic in-person meetings, get-togethers and training.
Benefits
  • Competitive salary and benefits package.
  • Close to the ground floor of an incredibly high-growth business
  • Substantial internal growth opportunities and emphasis on personal & professional development
  • Generous paid time off policy
  • World class medical, dental, and vision benefits
  • 401k
  • Participation in the employee stock option program
  • A collaborative culture that champions both professional excellence and personal development

We value diversity, equity, and inclusion in everything we do. It is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, marital status, veteran status, age, disability, pregnancy, sex, sexual orientation, gender identity or any other legally protected category.

Top Skills

Salesforce
The Company
HQ: Atlanta, Georgia
71 Employees
Remote Workplace
Year Founded: 2019

What We Do

At Document Crunch, we believe it’s possible for everyone to simply understand what’s in their
contracts and avoid costly mistakes by having access to the right information. Our Crunch A.I. drives
value and efficiency to the contract review process and supports successful project execution by
enabling teams to understand and comply with critical contract provisions.

Why Work With Us

At Document Crunch, there is nothing we value more than our people. We know that in order to achieve great things, you need a great team. We are a values-driven company and every single one of our “CRUNCHERS” goes above and beyond to help our customers achieve success. We're warm-hearted, growth-minded and inspired everyday.

Gallery

Gallery

Jobs at Similar Companies

Jobba Trade Technologies, Inc. Logo Jobba Trade Technologies, Inc.

Customer Success Specialist

Cloud • Information Technology • Productivity • Professional Services • Software
Remote
Hybrid
Chicago, IL, USA
45 Employees

bet365 Logo bet365

Marketing Brand Associate

Digital Media • Gaming • Software • eSports • Automation
Denver, CO, USA
6100 Employees
55K-75K Annually

Energy CX Logo Energy CX

Strategic Account Executive

Greentech • Professional Services • Business Intelligence • Consulting • Energy • Financial Services • Utilities
Easy Apply
Chicago, IL, USA
55 Employees

Similar Companies Hiring

Energy CX Thumbnail
Utilities • Professional Services • Greentech • Financial Services • Energy • Consulting • Business Intelligence
Chicago, IL
55 Employees
bet365 Thumbnail
Software • Gaming • eSports • Digital Media • Automation
Denver, Colorado
6100 Employees
Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Cloud
Chicago, IL
45 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account