The Role
Manage relationships with existing clients by proactively presenting renewal options, selling registered agent and compliance services, addressing concerns, and providing personalized guidance. The role involves high-volume client communication, education on products, prompt inquiry resolution, CRM and Microsoft Office use, and independently managing client processes while meeting sales and retention targets.
Summary Generated by Built In
About Nevada Corporate Headquarters
Nevada Corporate Headquarters has been the corporate formation specialist for over twenty years. Founded in 1989, Nevada Corporate Headquarters, and its associated companies, have formed and represented over 70,000 Corporations and LLCs worldwide. We offer the most comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, estate and retirement planning. We are dedicated to providing the highest standard of customer service.
Nevada Corporate Headquarters is a business formation company headquartered in Nevada that specializes in helping businesses launch and grow throughout the U.S. We have multiple avenues of career growth with opportunities to advance with our growing organization. We promote a culture of diversity, inclusion, and work life balance. Our core values consist of Service Excellence, Teamwork, Ownership, Respect, and Integrity.
Overview
As a Renewals Specialist, you’ll be the friendly voice and trusted resource for our existing clients, playing a vital role in their ongoing success. You’ll ensure clients have everything they need to keep their businesses running smoothly and in full compliance. By building lasting relationships and understanding each client’s unique needs, you’ll provide personalized solutions that help them thrive. Your proactive support and genuine care make a real difference in client satisfaction and retention, helping strengthen our company’s reputation and growth.
This position will be onsite at our Reno, NV office.
You will
● Proactively contact current clients to discuss their business needs and present renewal options.
● Sell registered agent services and compliance renewals.
● Offer expert advice on services, including registration renewals and registered agent services.
● Actively listen to client concerns and collaborate to find effective solutions.
● Educate clients on the advantages of our products and services.
● Respond to client inquiries promptly and professionally.
● Utilize an initial script for client interactions.
● Develop and manage your own client relationship process.
● Contribute to a positive and supportive team environment.
You have
● Minimum 1-3 years of customer service experience, with at least 1 year in a client-facing role (sales preferred).
● Experience in high-volume customer service, including handling escalations (desirable).
● Strong interpersonal, communication, and problem-solving skills with a keen eye for detail.
● Proficiency in Microsoft Office; CRM experience is a plus.
● A growth-oriented mindset and receptiveness to coaching.
● A strong drive to achieve and exceed targets.
● An Ability to work autonomously and maintain self-motivation.
● Consistent attendance and punctuality are essential.
The compensation range for this role is $31,200 + commission and performance-based monthly incentive bonus.
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.
Skills Required
- Minimum 1-3 years of customer service experience
- At least 1 year of experience in a client-facing role
- Sales experience
- Experience in high-volume customer service
- Experience handling escalations
- Strong interpersonal, communication, and problem-solving skills
- Keen attention to detail
- Proficiency in Microsoft Office
- CRM experience
- Growth-oriented mindset and receptiveness to coaching
- Drive to achieve and exceed targets
- Ability to work autonomously and maintain self-motivation
- Consistent attendance and punctuality
LegalZoom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LegalZoom and has not been reviewed or approved by LegalZoom.
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Healthcare Strength — Health, dental, vision, life and disability coverage are complemented by mental health benefits, and health insurance options are often characterized as excellent. Wellness features like gym membership/reimbursement add to perceived healthcare value.
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Leave & Time Off Breadth — Paid time off is highlighted alongside paid holidays and maternity/paternity leave. The package is portrayed as generous and a standout component of working at the company.
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Parental & Family Support — Adoption assistance, fertility benefits, childcare benefits, and an onsite Mother’s Room are provided. These offerings reinforce support for family-building and caregiving needs.
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The Company
What We Do
We are the leading online legal services company, transforming how millions of people navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.
Why Work With Us
We're a team of doers and problem solvers. We're a diverse group that insists on inclusion and thrives on feedback. We're a tech company that's in the business of providing clarity, making things simple, and creating innovative services so that legal and tax help are accessible to every business owner, creator, and every family. Join us?
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