The Role
The Renewals Manager oversees contract renewals, identifies growth opportunities, ensures customer satisfaction, and collaborates to improve processes and retention rates.
Summary Generated by Built In
Join a Global Team Making a Lasting Impact with Lumivero
Are you ready to be part of a team that’s changing the world? At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most complex data – enabling them to work more efficiently and make informed, confident decisions.
The Renewals Manager leads the contract renewal process from reach out to confirmation. A curious, creative problem solver, this person is responsible for securing renewals on time, identifying opportunities for account growth, and supporting the health of the account. This person picks up on customer concerns and connects our clients to the correct resource based on their need. They will be assigned a book of business based on factors including ARR spend, industry verticals, and strategic account expansion opportunities.
They collaborate cross-functionally to support customer satisfaction, retention, and account growth. Renewals Managers respond to contract questions, requests, and escalations. Exceptional negotiators, they manage difficult conversations with tact. In support of company goals, Renewals Managers contribute to process improvements and supporting the team towards company success.
Key Responsibilities
- Manage contract renewals for assigned accounts. Drive on-time renewals, identify cross/upselling opportunities, and ensure an efficient process. Elevate customer renewal retention rates, both in terms of customer numbers and revenue.
- Effectively negotiate renewal terms, balancing company and customer goals.
- Respond to contract questions and manage escalations. Provide creative solutions to secure the renewal.
- Proactively identifyopportunities to upsell and cross-sell our products and services. Manage the handoff to the Account Manager and support a seamless transition for the client.
- Be knowledgeable about our products and use-cases for assigned verticals.
- Cultivate a genuine interest in our clients' industries, staying informed about industry trends and events.
- Nurture long-term customer commitments throughout the client lifecycle.
- Work closely with Success, Sales, and other internal collaborators to retain customers and support account growth.
- Minimize customer churn through proactive engagement and collaboration with the Success team.
Account Expansion
Internal Collaboration
Required Skills and Experience
- Bachelor’s degree in business administration or a related field or equivalent professional experience in a related area.
- 2+ years in B2B SaaS contract renewals or similar client-facing role.
- Demonstrated success securing renewals on time, growing accounts, and retaining clients.
- Self-motivated, proactive, and collaborative team member. Track record of working cross-functionally to achieve company goals.
- Curious nature and ability to think creatively to deliver solutions and connect clients with the proper resource.
- Ability to thrive in a dynamic, quickly evolving environment with an emphasis on innovation and adaptability.
- Strong communication skills. Able to pick up on indicators, proactively manage churn risk, and tactfully manage difficult conversations.
- Effective negotiator with strong presentation and closing skills.
Preferred Skills and Experience
- Experience supporting a portfolio of solutions in a product agnostic, acquisitive environment.
- Familiarity with one or more of our verticals and/or prior exposure to serving Fortune 1000 clients.
- Demonstrated success with an assigned book of business that is low spend, high volume; medium spend, medium volume; or high spend, low volume and named accounts.
- Familiarity with Salesforce or comparable customer relationship manager (CRM) system.
Benefits
- Annual base salary is $100,000 - $130,000 AUD, plus variable compensation.
- An annual performance-based bonus to recognize personal excellence.
- Annual tech stipend to get what you need to do your best work.
- Flexible, remote first work environment and a diverse, global team.
- Opportunities for career advancement as Lumivero grows.
Help Transform Our World with Powerful Insights – Join Our Team!
At Lumivero, we believe in the power of research and informed problem-solving. Our data-intelligence software helps professionals in academia and business collect, organize, and analyze structured and unstructured data to identify risks, opportunities, themes, and patterns. Lumivero empowers them to do it all smarter, better, and faster!
Our diverse, global team is made up of experts in their fields and dedicated professionals building best-in-field software. We’re passionate about the customers we serve, the products we create, and the problems we solve.
Lumivero is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
Lumivero is an E-Verify Employer. You can review the E-Verify Poster. Lumivero is committed to supporting individuals requiring accommodation in the application process.
Top Skills
CRM
Salesforce
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The Company
What We Do
Turn data complexity into clarity with Lumivero – a leading provider of research and decision software built to help organizations simplify complex data, uncover meaningful insights, and drive confident decision-making.
Whether you're in academia or enterprise business, our powerful combination of data analysis tools, AI-driven workflows, and expert-developed scientific methodologies gives you the clarity you need to discover innovations and make mission-critical decisions.
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