Renewal Specialist (Remote, US-based)

Job Posted 11 Days Ago Posted 11 Days Ago
Hiring Remotely in USA
Remote
Mid level
Information Technology • Software
Liquibase accelerates application releases with database automation tools.
The Role
The Renewal Specialist is responsible for managing renewal contracts, collaborating with customers and teams to ensure timely bookings and positive customer experiences, while driving retention and expansion by identifying upsell opportunities and managing contract processes.
Summary Generated by Built In

Overview

Liquibase is the leader in the database release automation segment of the more broadly defined DevOps market. Our vision is to be the easiest, safest, and most powerful community-led database change management solution. Downloaded more than 100 million times, our software enables DevOps teams around the globe to accelerate the software delivery process by automating database updates. As companies of all sizes continue to adopt an agile methodology and DevOps practices, there is a growing realization that the database needs to be considered as part of this innovation process. 

As a Renewals Specialist, you will be responsible for your book of renewal business in your assigned territory. You will utilize CRM tools to coordinate renewal activities that result in early and on-time bookings. The role requires close collaboration directly with customers and as well as Account Managers. You will also build strong relationships with Customer Success peers to retain and expand our customer base. Managing a positive customer experience is a critical component of this role with a focus on retention and growth.

What you’ll be doing:

  • Manage renewal contracts within an assigned territory to ensure early and on-time bookings.
  • Collaborate closely with customers, Account Managers, and Customer Success peers.
  • Conduct customer conversations to understand budgets, stakeholders, requirements, and approval processes.
  • Handle the quote-to-close process for renewals 120 to 90 days in advance.
  • Defend against competitive pressures and identify expansion/cross-sell opportunities.
  • Partner with Customer Success to assess customer health and drive adoption.
  • Own contract processes, including co-terming, upselling, and multi-year options.
  • Provide regular updates on renewal statuses and escalate customer requests as needed.
  • Collaborate with cross-functional teams (Sales Operations, Partners, Legal, Finance) to address complex customer requests.
  • Meet or exceed annual and quarterly revenue goals.

What we’re looking for:

  • 3+ years of Renewals experience in a high-growth software company
  • Excellent communication and presentation abilities.
  • Independent and confident work style.
  • Proficient in Salesforce and other Customer Success tools.
  • Excellent verbal and written communication skills.
  • Bachelor's degree or equivalent.

Perks of life at Liquibase: 

  • Remote First culture, potential for company-wide in-person gatherings
  • Home office allowance for remote workers
  • Meaningful equity 
  • Comprehensive health, vision, and dental benefits - country dependent
  • Generous paid time off and paid holidays
  • 401K matching (US only)
  • No punks, no jerks culture
  • Growth opportunities and ability to move up within the company

We take pride in:

  • A transparent and collaborative team environment. We value multiple perspectives and fresh thinking.
  • Our entrepreneurial culture. We provide every employee the opportunity to make a meaningful impact.
  • Providing the opportunity to work with new technologies and learn from experienced professionals.
  • How organizations, large and small, use DevOps to drive developer agility and accelerate software delivery.

Company Overview - We are Liquibase

A career at Liquibase means joining a quickly growing company on the front lines of the DevOps space. Our vision is to be the easiest, safest, and most powerful community-led database change management solution. As companies of all sizes continue to adopt an agile methodology and DevOps practices, there is a growing realization that the database needs to be considered as part of this innovation process. 

At Liquibase, we foster a culture rooted in the open-source values of freedom, choice, transparency, and meritocracy. These are not just fashion labels here, but sincere convictions, and you’ll see that reflected in the way we operate daily. We’re caffeinated, collaborative & confident experts, eager to solve the most challenging database CI/CD problems for our customers.

Want to help the software world move faster? You’ve found the right place.

Eligible candidates may be subject to criminal history checks, which will be conducted and used in accordance with applicable local, state, and federal law. 

The Company
HQ: Austin, TX
55 Employees
On-site Workplace
Year Founded: 2012

What We Do

Liquibase is the leader in the database release automation segment of the more broadly defined DevOps market. Our vision is to be the easiest, safest, and most powerful community-led database change management solution. Downloaded more than 45 million times, our software enables DevOps teams around the globe to accelerate the software delivery process by automating database updates. As companies of all sizes continue to adopt an agile methodology and DevOps practices, there is a growing realization that the database needs to be considered as part of this innovation process.

A career at Liquibase means joining a quickly growing company on the front lines of the DevOps space. You can expect to revel in growth across the board — in the number of customers we support, in the experiments we run, in the scope and complexity of our technical projects, and the list goes on.

At Liquibase, we foster a culture rooted in the open-source values of freedom, choice, transparency, and meritocracy. These are not just fashion labels here, but sincere convictions, and you’ll see that reflected in the way we operate daily. We’re caffeinated, collaborative & confident experts, eager to solve the most challenging database CI/CD problems for our customers.

Want to help the software world move faster? You’ve found the right place.

Why Work With Us

Our leadership team has a proven track record of technology startup success and understands the benefits of a truly collaborative culture. No punks, no jerks here. We're a passionate team that enjoys delivering technology to empower our customers to deliver better application experiences, faster. It's a great time to be part of our success story.

Gallery

Gallery

Similar Jobs

Superhuman Logo Superhuman

Senior Account Executive, Enterprise

Consumer Web • Enterprise Web • Mobile • Productivity • Software
Easy Apply
Remote
2 Locations
116 Employees

Square Logo Square

Sr. SMB Account Executive - Generalist

eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Remote
Hybrid
Chicago, IL, USA
12000 Employees
130K-234K Annually

Square Logo Square

Field Sales Enablement Manager

eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Remote
Hybrid
8 Locations
12000 Employees
76K-152K Annually

Hex Logo Hex

Sales Engineer

Artificial Intelligence • Big Data • Software • Analytics • Business Intelligence • Big Data Analytics
Remote
14 Locations
100 Employees

Similar Companies Hiring

Stepful Thumbnail
Software • Healthtech • Edtech • Artificial Intelligence
New York, New York
60 Employees
HERE Technologies Thumbnail
Software • Logistics • Internet of Things • Information Technology • Computer Vision • Automotive • Artificial Intelligence
Amsterdam, NL
6000 Employees
True Anomaly Thumbnail
Software • Machine Learning • Hardware • Defense • Artificial Intelligence • Aerospace
Colorado Springs, CO
131 Employees
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account