The Role
Handles inbound and outbound calls, assists customers with storage needs, recommends suitable solutions, completes bookings, explains rental requirements and facility details, and addresses objections. Maintains professional communication, confirms caller information, follows call procedures, meets performance indicators for volume and conversion, and builds positive customer relationships through active listening and sales-oriented service.
Summary Generated by Built In
Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the United States and the U.K.
Hourly Rate $19.50
Location: Remote
these are the only U.S. states we are currently hiring for:
- Alabama • Arizona • Florida • Louisiana
- Michigan • Missouri • Nebraska • New Jersey
- New York • Ohio • Oklahoma • Oregon
- South Dakota • Texas • Vermont • Wisconsin
Remote Phone REP I
- Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.".
- Answers calls with the appropriate company name in the greeting.
- Complete all outbound calls as assigned.
- Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
- Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
- Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
- Repeats and/or spells caller’s information back to the caller.
- Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
- Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
- Receptive to feedback and willing to improve and learn new information.
- Build positive relationships with callers through active listening and effective communication.
- Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
- Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
- Persuasive and resilient with the ability to handle objections and rejection.
- Performs other duties as assigned#SME2
Skills Required
- Professional and friendly telephone communication
- Ability to guide callers through the sales process
- Ability to recommend suitable storage solutions
- Active listening and effective communication skills
- Ability to handle objections and rejection persuasively
- Willingness to receive feedback and learn new information
- Ability to meet call volume, conversion rate, and customer satisfaction KPIs
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The Company
What We Do
StorageMart is an international self-storage company offering storage units across the United States, Canada, and the United Kingdom. Its services help individuals and businesses manage belongings, inventory, and life transitions through clean, affordable storage spaces that customers can find, compare, and rent online. The company focuses on delivering convenient, quality self-storage experiences through neighborhood facilities and customer-oriented service in local communities.
