The Role: Remote Member Services/Contact Center Supervisor
At Rue Gilt Groupe our Contact Center Supervisors are supporting our Member focused Associates and ensuring amazing member experiences in a fast-paced, employee focused environment. Our fully remote Supervisors are passionate about providing impactful coaching that drives better member and employee experiences. Here our Supervisors are driven to support members when needed through finding creative solutions. Our center is open 7 days a week 9:00 am to 9:00 pm EST to help our Members.The shift will be 12:30pm-9pm Eastern time with rotating weekends.
What to Expect
Your primary focus in this role will be supporting a virtual team of Associates who are interacting with current or prospective Members in voice, email and messaging interactions. You will be the primary point of contact for team questions and escalated concerns. You will provide one on one coaching based on interaction reviews and kpi data, lead team huddles and meetings and review live and past interactions to guide your team to provide an above and beyond experience that is tailored to each Member. You will be responsible for all administrative duties that are associated with the team, including validating timecards and processing any needed documentation or performance management. You will be involved in speaking with Members who need additional support beyond what the front line is able to provide.
Expected Base Salary Range: $58,000 - $60,000
Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, equity, 401(k) match, and a variety of benefits. Therefore, final offer amounts may vary from the amount stated.
About You
At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work.
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- Minimum of 3-5 years of experience in a call center environment, with at least 2 years in a supervisory role
- Knowledge of customer service practices and principles
- Experience with one on one Coaching to improve experience and drive results
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately
- You live in one of the following states: Florida, Pennsylvania, North Carolina, Kentucky, Texas, South Carolina, Georgia, Indiana, Wisconsin, Minnesota, New Hampshire or Missouri
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ABOUT US:
Rue Gilt Groupe is a leading off-price e-commerce portfolio company, connecting the next-generation shopper to world-class brands. We’ve defined the online treasure hunt through our daily sale events allowing a large, loyal member base to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail.
Rue Gilt Groupe operates three complementary sites – Rue La La, Gilt, and ShopSimon.
Our vision at RGG is to spark delight through daily discovery – we make shopping an occasion to celebrate. At the forefront of fashion and technology, we’re also in the business of sparking delight for our Associates. We inspire each other, our Members, and ourselves to push past the expected – every day. Our culture is rooted in our values and together we work to demonstrate being Kind, Passionate, Collaborative, Innovative, Tenacious and Empowered.
What the Team is Saying
What We Do
Rue Gilt Groupe is a leading off-price e-commerce portfolio company, connecting the next-generation shopper to world-class brands. We’ve defined the online treasure hunt through our daily sale events allowing a large, loyal member base to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail.
Rue Gilt Groupe operates three complementary sites – Rue La La, Gilt, and ShopSimon.
Our vision at RGG is to spark delight through daily discovery – we make shopping an occasion to celebrate. At the forefront of fashion and technology, we’re also in the business of sparking delight for our Associates. We inspire each other, our Members, and ourselves to push past the expected – every day. Our culture is rooted in our values and together we work to demonstrate being Kind, Passionate, Collaborative, Innovative, Tenacious and Empowered.
Why Work With Us
We are passionate professionals who are energized by being immersed in the e-commerce business. Our teams have a “just do-it” team attitude that enables each of us to tap into our entrepreneurial spirit to fuel our growth.
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Rue Gilt Groupe Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We embrace diverse work approaches (hybrid, in-office, & remote) in order to cultivate a culture where Associates have the flex to do their best work.
