Remote Logistics Assistant

Responsibilities:

• Provide amazing customer service to clients with quick responses to requests, clear communication, attention to detail, and timely follow-up on outstanding items.
• Utilize Transportation Management Systems (TMS) to complete and manage assigned workload.
• Follow documented processes to complete assigned workload.
• Source carriers for bids, projects, or one-off needs.
• Analyze key metrics to identify trends and opportunities for improvement.
• Provide insightful reports to enhance decision-making processes.
• Identify and onboard new carriers to enhance our service offerings.
• Develop new and grow existing carrier relationships.
• Build relationships with carriers based on the company’s business needs to secure additional capacity to meet the sales team's demands.
• Negotiate rates with carriers to secure efficient capacity to meet company business needs.
• Ensure successful project completion through effective management.

Requirements:

• Strong problem-solving and analytical skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Proven written and verbal communication skills.
• Highly collaborative and able to work effectively with all departments.
• Organized with great attention to detail.
• Proficiency in Microsoft Office 365: Word, Excel (extensive), Outlook.
• Desirable experience with 3GTMS, DAT, ITS, and other market-costing data services.
• Familiarity with various web services for carrier procurement, onboarding, and monitoring.
• Proficiency in English for clear and effective verbal and written communication.
• Ability to understand and interpret complex information in English, including technical documents and client instructions.
• Stable and reliable internet service with minimal downtime and access to an alternative connection if needed.
• A quiet, distraction-free home office environment dedicated to work activities.