REMOTE POSITION - Actively Hiring
LIFE IS SHORT. DO WORK THAT MAKES A DIFFERENCE
BCA Financial Services, Inc. is seeking a full-time Remote Legal & Compliance Representative with customer service, call center, and medical collections experience. This is a great career opportunity for a goal driven person with exceptional communication skills and a positive attitude.
Summary/Objective:
The Legal and Compliance Representative (LACR) is responsible for carrying out duties associated with investigating and resolving delinquent accounts with consumers and attorney representation. The LACR will be responsible for monitoring and overseeing administration of electronic mail while supporting the Legal and Compliance team investigating instances of customer dissatisfaction, complaints, disputes and other areas at BCA.
The Legal & Compliance Representative will:
- Review and interpret electronic mail, update BCAT and FACs, and, as appropriate, investigate the facts relating to customer correspondence, dissatisfaction, complaints and disputes, document same and prepare templated responses
- Assist with handling and processing consumer accounts with attorney representation as needed
- Demonstrate and continuously keep current with a working knowledge of the FDCPA, FCRA, HIPAA, TCPA and other state and federal consumer financial protection laws and regulations as they relate to BCA’s operations and make recommendations from time to time on job aids and other documentation that may assist BCA’s workforce in getting their jobs done
- Develop a working knowledge of client standards and requirements
- Gather records from all relevant sources, including but not limited to client systems, pertinent to specific inquiries and matters; review them for completeness and accuracy and position accounts for appropriate and timely follow up
- Identify and resolve problems in a timely manner, develop alternative solutions, use reason even when dealing with emotional situations
- Update BCA’s compliance management systems and database(s) with progress notes and other findings
- Review and analyze accounts by examining historical data, evaluating past efforts, using intuition and utilizing information received in a variety of formats (i.e. written, verbal, etc.) and from a variety of sources (i.e. consumer, consumer’s representatives, regulatory entities, etc.)
- Support the Legal and Compliance team as it seeks to answer all inquiries from consumers and attorneys promptly; attempt to resolve consumer concerns by inquiring as to specifics of issues and clarifying information where necessary
- Develop and update templates for use in communication with consumers and attorneys
- Verify and/or obtain updated demographics on each customer if and as relevant
- Use relevant information and judgment to determine whether events or processes comply with BCA and client expectations as well as all relevant local, state and federal regulations
- Communicate clearly and effectively orally and in writing with consumers, third parties, clients, management and co-workers
- Update and maintain records of all communications, to include action taken and next steps
- Assist with internal audit in maintaining and identifying opportunities in gaps and risk to the business
- Assist with researching, reviewing and communicating regulatory changes that effect the business
- Assist with BCA’s licensing renewals by gathering required information to submit to licensing entities
Job Requirements:
- Minimum of 1-3 years of collections experience, legal/compliance experience or comparable complaint management experience
- High school diploma or equivalent
- Passion for customer service and ability to energize others
- Demonstrated track record of working in a team environment
- Strong interpersonal and communication skills
- Demonstrated flexibility to adapt to shifting demands and competing priorities
- Exceptional reading, writing and oral communication skills
Salary & Benefits:
- Monday through Friday work schedule
- Remote work opportunity
- Medical, GAP, Dental, Vision, and Voluntary Life Insurance
- 401k - with a company match!
- Paid Time Off and Paid Holidays
Work from home requirements:
- Have a quiet and private workspace.
- High speed internet with the ability to hardwire via ethernet from cable modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload). Wi-Fi and hotspots are not supported.
- You must meet all the technical requirements prior to the first day of training.
- You must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, TX, or VA.
- We will provide you with the equipment needed to be successful.
BCA Financial Services, Inc. is an Equal Opportunity Employer
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What We Do
Who We Are
Over seventy-five years ago, BCA’s founding fathers laid the strong foundation for which BCA would continue to grow. They formed a culture of family values and corporate identity that the current owners continue to build upon today.
Since day one, we have collected compassionately and with a customer-centric approach which has contributed to our reputation of a successful organization and reliable partner. Earning the absolute trust of our clients and their consumers, and providing them with exceptional service are our guiding principles and the compass that guides our business decisions.
What We Do
We give our clients the peace of mind, security, and infrastructure you would expect from a larger organization but offer the flexibility and personalized service you would expect from a boutique business model. We pride ourselves on our ability to design solutions that are built around our clients’ unique business and customer service goals.
Our extensive knowledge of the accounts receivable management industry, significant consumer insight, and creative approach to revenue recovery allows us to be a strategic partner, focused on our clients’ goals.
How We Do It
We consistently meet client satisfaction and revenue recovery goals by combining decades of experience with emerging technology, a culture of innovation, and unique workflow strategies tailored to fit our clients’ needs and the needs of their consumers.
Our partners maintain a comfort level knowing that we are compliant with all necessary security requirements, state and federal regulations, and industry standards for maximum revenue recoveries.
