Career paths start at $17.75/hr and are bonus eligible
***You must live in Iowa to be eligible for this position.***
Our Insurance Specialists go through a paid training program to obtain state licensing and become a Licensed Insurance Sales Agent!
Once licensed, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads to close the deal on insurance sales. You will interact with customers to understand their needs and offer the best solutions for them. Using strong relationship-building you will provide an exceptional customer experience for customers.
What Will I Do as an Insurance Specialist?
Did you know that insurance is one of the most sustainable industries around? People will always need protection for the things they value!
Duties and Responsibilities
- Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs.
- Educate the customers on our insurance products and services while identifying opportunities to sell additional products.
- Read all disclosures verbatim and ensure all coverages and solutions are communicated effectively using the provided resources.
- Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues.
- Engage in a conversation with people from all walks of life; every caller is unique, so providing and customizing assistance according to the policyholder’s needs is a crucial part of the role.
As an Insurance Specialist, you get:
- Remote Work. This position is 100% remote. We will send you the equipment needed for this role.
- Full-time hours.
- Job Stability. We’ve been in business since 1936.
- Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
- Sick Time. Sick time accrues based on hours worked, policy, and applicable law.
- Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
- Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
- Referral Program. We have one of the most lucrative referral programs around.
- Career Growth. Most of our senior leadership started as agents. We promote from within!
- Annual Performance Reviews. We reward your good work with more money.
What are the qualifications to be an Insurance Specialist at Afni?
- At least six months working in a service or sales environment
- Ability to work in a fast-paced environment
- Ability to multitask and use effective time management
- Computer skills using multiple screens and applications at the same time
- Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management.
- Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
- Able to attend 100% of the paid training period.
- Available to work assigned shifts after full-time paid training, including weekends and some holidays, between 7:30am - 12:30am EST.
- Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.
What You Need to Thrive in Our Remote Environment:
- Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
- 25Mbps Download/10Mbps Upload
- Ping Rate – Less than 100 ms
- A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
- Ability to be on webcam during working hours
Why Afni?
Because with us, you matter. At Afni, you are not simply an employee, you’re part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
Click this link to learn more about our Referral Rewards Program:
https://afnicareers.com/referral-rewards
*Referrals must be new Afni hires and cannot be a rehire.
More About Afni:
What we do: https://afnicareers.com/get-to-know-us
Where are we located: https://afnicareers.com/locations
What’s new with us: https://afnicareers.com/news-events
What it’s like being part of the Afni family: https://afnicareers.com/culture-perks
Skills Required
- At least six months of experience in a service or sales environment
- Ability to work in a fast-paced environment
- Ability to multitask and use effective time management
- Computer skills using multiple screens and applications simultaneously
- Exceptional communication, active listening, rapport-building, and professional conflict-handling skills
- Ability to sell and upsell products or services while providing excellent customer service
- Availability to attend 100% of the paid training period
- Availability for assigned full-time shifts, including weekends and some holidays
- Must reside in Iowa
- Must pass a background screening
- At least 18 years old
- GED or high school diploma
- Legally permitted to work in the United States
- Cable or fiber internet with at least 25 Mbps download and 10 Mbps upload
- Ping rate below 100 ms
- Private workspace without surrounding noise during working hours
- Ability to be on webcam during working hours
Afni, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Afni, Inc. and has not been reviewed or approved by Afni, Inc..
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Strong & Reliable Incentives — Incentive programs (performance-based and referral) are available in many roles and can add to earnings when targets are met. The pay-and-bonus structure is described as a positive aspect in certain positions.
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Leave & Time Off Breadth — Paid time off for holidays and vacations is part of the package. Training periods also include additional holiday time, indicating a defined time-off offering.
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Wellbeing & Lifestyle Benefits — Tuition reimbursement up to $5,250, a casual “Dress for Your Day” policy, and on-site events provide added non-cash value. Full-time schedules and referral rewards are also positioned as perks.
Afni, Inc. Insights
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
