Remote Implementation Engineer - W2 Contract

Company Description

Who We Are 

Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Chicago, we've grown to be a 200+ employee firm with team members and offices spread from Southern California to North Carolina. 

Burwood fosters a culture that applauds both teamwork and personal growth. We’ve cultivated an incredible team of people who are dedicated to their craft and passionate about using their skills to impact the success of the company. Join our team and build a career as unique as you are. 

Job Description

Role Type: W2 Contractor

Status: U.S. Citizen, Green Card Holder

Note: We are unable to partner on a corp-to-corp (C2C) basis

Term: 4 months, possible extension

Start Date: Immediate

Availability: Friday through Tuesday

Travel requirements: 95-100% (U.S. based)

As a non-exempt/hourly employee at Burwood, the Remote Implementation Engineer will work alongside Field Service Technicians and coordinate with our Lead Field Services Technicians to provide on-site support for our clients, ensuring seamless implementation and configuration of network and server infrastructure.

This role requires proven cutover leadership experience with hands-on device configuration, strong technical expertise, and the ability to support on-site teams effectively. Candidates must demonstrate real-world experience in leading full cutover cycles, from planning to execution and troubleshooting.

In this role, the Site Implementation Engineer has the following responsibilities:

Project Leadership:

• Lead end-to-end technical cutovers with hands-on device configuration and coordinating with both on-site technicians and remote teams.
• Manage full cutover cycles, from planning and configuration to validation and post-cutover support.
• Organize and communicate project plans, updates, and issues effectively.
• Function as the central point of contact to communicate updates and progress to key stakeholders.

Key Technical Skills:

• Manage virtualized server hosts; ESXi expertise preferred
• Configure and manage routers, switches, access points, and VLAN segmentation; Velocloud, and Aruba Central expertise preferred
• Set up and configure virtualized servers, remote desktop services, centralized DHCP, and AD management
• Experience with Medical PIMS platforms is a plus
• Implement and manage Remote Desktop Hosts and Thin Client workstation architecture
• Perform server backup and recovery processes
• Adapt to specialized hardware and software like X-ray, Dental, and other clinical modalities, coordinating with hardware and software vendors as needed via phone and remote control apps

Documentation and Post-Implementation Testing:

• Inventory and prepare network equipment for cutovers
• Configure and test network components (routers, switches, APs)
• Reconfigure and test workstations, servers, and peripherals
• Perform functional and validation testing of all reconfigured devices

Support and Troubleshooting:

• Provide Tier 2/3 level help desk support during HyperCare (post cutover support)
• Perform technical troubleshooting and remote support using tools like Kaseya

General Requirements:

• Proven experience leading complex cutover projects in live production environments mandatory
• Flexible working hours, generally Friday evening through Tuesday evening
• Travel requirements: 95-100%
• Certification in relevant technologies (e.g., VMware, Aruba) is preferred
• Excellent communication skills

Qualifications

Who You Are

• You have proven experience in leading cutovers in complex technical projects
• You have strong organizational and communication skills
• You have expertise in virtualized server host management
• You are proficient in configuring and managing network equipment
• You have skills in setting up and configuring virtualized servers and remote desktop services
• You have experience with system setup, data backup, and recovery processes
• You can quickly adapt to unique hardware challenges
• You are detail-oriented with excellent problem-solving skills
• You are comfortable interacting and presenting in front of customers
• You are able to build strong relationships and mentor colleagues
• You are able to manage your travel plans independently (hotel, airfare, rental car, etc.)
• You are willing to frequently work nights and weekends to facilitate site cutovers
• You are flexible to support short notice schedule changes and scheduling complexities.

The Tech Stuff

Server Virtualization:

• Manage virtualized server hosts with ESXi and Hyper-V
• Deploy new virtualized servers via OVA/OVF templates, managed centralized DHCP, troubleshoot AD identity/access, and implement terminal Remote Desktop Services

Network Administration:

• Configure and manage routers, switches, access points, VLAN segmentation, and firewall rules
• Preferred expertise in Cradlepoint, Velocloud, and Aruba Central

System Setup and Support:

• Implement and manage Remote Desktop Hosts and Thin Client architecture
• Adapt to specialized hardware such as X-ray, Dental, and clinical modalities, coordinating with vendors. Identify solutions when documentation is not readily available

System Setup and Support:

• Implement and manage Remote Desktop Hosts and Thin Client architecture
• Adapt to specialized hardware such as X-ray, Dental, and clinical modalities, coordinating with vendors. Identify solutions when documentation is not readily available.

Additional Information

The Perks 

Burwood also offers some fantastic W2 contractor benefits:

• 401(k) 
• Health, dental and vision insurance

Our commitment to Diversity & Inclusion
We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age. 

Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.