.png)
The Role
Job Summary
Oversees the customer support team, ensuring high levels of satisfaction and efficient service operations.
Responsibilities
- Lead and supervise CSRs
- Handle escalated issues
- Track KPIs and service quality
- Provide coaching and training
- Improve customer service processes
Requirements
- 3+ years customer support experience
- Leadership experience
- Strong problem-solving ability
- Excellent communication
Perks
- Remote role
- Health benefits
- PTO + holidays
- Leadership training
- Bonus eligibility
EEO
We welcome applicants of all backgrounds, promoting an inclusive culture.
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
