About the Role.
Disruptive Advertising is seeking a Remote Client Services Specialist to support the development of lasting client connections and guarantee dependable, top notch customer experience. It entails efficient communication with clients and internal teams, support with account needs, manage priorities, and advance projects.
This person should be meticulous, intelligent and detailed minded, and they must have the ability to handle multiple tasks simultaneously in a remote location. Candidates are expected to possess strong interpersonal skills, exceptional writing and speaking abilities, excellent customer service.'".
Responsibilities.
Facilitate client assignments and handle all inquiries, requests, as well as daily account tasks.. 1. Additionally,
Employ professional, concise and timely communication methods such as email or meetings to communicate with clients.
Work in conjunction with internal staff to compile data, handle customer inquiries, and ensure follow up tasks are completed.
Keeping track of client priorities, deadlines, deliverables and unopened items with precision.
Provide assistance with meeting planning, agenda development and documentation of action items, as well as communication of next steps.
Monitor client requests and give priority to escalated problems by monitoring.
Providing precise information in company systems, client records, and project management software.
Discover ongoing customer or service issues and present relevant patterns to the appropriate internal department...
Assist in account management and other customer service activities as needed.
Focus on detail and maintain a proactive approach while providing positive client experience.
Maintain confidentiality while handling client and business information in line with company policies.
Qualifications.
Having worked in customer service, account management, or any other related capacity before...
Excellent speaking and writing abilities.
Excellent organizational and time-management abilities.
Familiarity with multiple priorities and deadlines.Quality of work.
Devotedness and adherence to protocol.
Competitive with both independent and remote work.
Expertise in common office tools like email, video conferencing, spreadsheets, project management, or customer relationship management systems. Preference given to this skill.
Quickness in procuring fresh software, processes and systems.. 1.
A professional approach to working with clients and colleagues.
Preferred Qualifications.
Professional experience in digital marketing, advertising, technology, or other professional services environment with clients.
Skills for managing multiple accounts or stakeholder relationships simultaneously.amp...
Proficiency in project management software and CRM.
Experience working in a completely remote or distributed setting.
Remote Work.
This is a completely isolated place.'
It's crucial for candidates to have a balance between working with external and internal teams in this position, as the role requires them to be punctual at scheduled group meetings and stay committed to their team time.
What Success Looks Like.
Successful performance is based on consistent client support, timely communication, meeting commitments with deadlines, and working closely with internal teams to address client requirements. The Client Services Specialist is accountable for ensuring that clients have a seamless and professional experience, while maintaining accurate records and providing assistance to the client services team.
Equal Opportunity Employment.
Disruptive Advertising promotes equal employment opportunities for all.
Skills Required
- Previous experience in customer service, account management, or a related capacity
- Excellent verbal and written communication skills
- Strong organizational and time-management skills
- Ability to manage multiple priorities and deadlines
- High-quality work and attention to detail
- Dedication to and adherence to protocols
- Ability to work independently in a remote setting
- Familiarity with email, video conferencing, spreadsheets, project management software, or CRM systems
- Ability to learn new software, processes, and systems quickly
- Professional approach when working with clients and colleagues
- Professional experience in digital marketing, advertising, technology, or another professional services environment
- Experience managing multiple accounts or stakeholder relationships simultaneously
- Proficiency with project management software and CRM systems
- Experience working in a fully remote or distributed environment
What We Do
Most marketing leaders struggle to find a proactive, strategic agency partner with the expertise, services, & vision to drive long term results online. Some digital marketing agency "norms" you'll never see us adopting: Using siloed strategies and teams Starting with strong results but fizzling out over time Focusing on acquiring new clients at the expense of existing clients Struggling to retain and develop top talent marketers Struggling to remain on the cutting edge of marketing advancements Drowning in continual algorithm and platform updates Lacking the visibility to execute effective strategies We're not normal. We're disrupting our industry by not accepting the "norms" The Disruptive Difference: Top Talent - We hire, develop, & retain top marketing talent so they can bring game-changing magic to our client’s accounts to help them reach their goals, make a positive impact on the world, and claim the leading edge in their industries! Limited Client Count - We’re long-term growth partners with our clients; we limit our client count to ensure we only work with great companies. No Silos - Our teams share learnings & collaborate to create multi-platform cohesive strategies. We drive results through meaningful marketing that aligns our tactics with your business goals. We partner with you to understand the WHY behind your business, the GOALS you aspire to and the IMPACT this will have on your customers and business; we translate this into a unique full-funnel performance marketing strategy to get us there together. Other stuff that should give you confidence that our actions speak louder than our words: Over 1,000 positive reviews to date as a company We manage hundreds of millions of dollars in digital advertising budgets annually Over 50 local and national awards highlighting our industry dominance ;) Over 120 employees that keep anonymously voting us a top place to work Premier Agency Partnerships with all the platforms that matter most to your business
