Work from anywhere in the UK | £14.27 per hour* (£15.99 incl holiday pay)
Full or part-time
Daytime shifts available
Spaces are limited, we encourage early applications as this role will close once we receive sufficient applications.
Are you looking for a role that fits around your life?
Do you want to build confidence, learn new skills and work on projects that make a real difference to society?
We’re increasing our remote B2B interviewing team and are looking for friendly, reliable people to join us. You’ll be helping us deliver important research projects for government agencies and organisations – all from the comfort of your own home.
About us
IFF is an award-winning social research agency, that helps organisations, businesses and individuals to make better informed decisions. We deliver best-in-class social research on topics that really matter, helping shape public policy and informing programmes and initiatives that make a difference to people’s lives.
Our values:
Human first – we understand life happens and offer flexibility
Independent & impartial – we let the evidence do the talking
Making a difference – through the projects we take on and how we work
About the role
You’ll be working from home, carrying out high-quality telephone interviews on behalf of our research team. You’ll follow a guided script and recording responses accurately, for example, calling business owners and senior decision-makers, to help the UK Government assist employers by better understanding needs in terms of skills, training, and employment.
This isn’t cold calling, it’s important work to capture information and support research, you’ll need to show confidence, build rapport, listen carefully, ask questions and capture answers.
This is a fully remote role. You’ll need a computer/laptop, a USB headset and an Ethernet connection.
This is a UK based role and you must be able to work from a UK location.
Shifts available:
Once you’ve completed your paid training, you can book shifts weekly:
Daytime: Mon–Fri 9am to 4.30pm (or shorter shifts available).
Pick shifts on our booking portal that work for you; there will be an abundance of shifts; it's about selecting ones to suit your earning needs and lifestyle.
About you
Great people skills – you enjoy speaking to a variety of people
Confident using a computer and noting down information accurately
Reliable and able to work towards targets
Ideally, some phone-based experience (customer service, sales or similar), but not required as full training provided
A quiet home working space and broadband connection
What’s in it for you?
Flexible shifts – full or short daytime shifts to suit your schedule
Work from anywhere in the UK
Above Real Living Wage – £14.27 per hour + holiday pay (£15.99 + bonuses) after training
Full training & daily support – we set you up for success
Achievable bonuses
A friendly, supportive team culture – plus social activities & wellbeing resources
What's next?
You’ll need to complete our application form, which includes six key criteria that must be met (these are knockout questions, and you won’t progress if you don’t meet them).
You’ll answer additional questions to help us understand your experience and preferred ways of working, followed by a short diversity monitoring form.
You’ll then be sent a link to our virtual video assessment, which focuses on your customer service and telephone skills. We’ll make our decision based on these outcomes.
If you're successful at this stage you'll be invited for a paid live trial training session.
*please note: Your live trial and training period will be paid at our training rate of £12.71 plus holiday. If you successfully pass the training period you'll be paid at the hourly rate of £14.27 plus holiday.
Skills Required
- Able to work from a UK location (must be based in the UK)
- Computer or laptop with reliable broadband
- USB headset
- Ethernet connection (wired broadband recommended)
- Quiet home working space
- Good people skills and ability to build rapport on the phone
- Confident using a computer and accurately recording information
- Reliable and able to work towards targets
- Phone-based experience (customer service, sales or similar)
What We Do
Established in 1965, IFF is a social and market research agency who helps people make better informed decisions. We help partners achieve their objectives and overcome challenges through tailored and independent research, shaping our methodology to the issues and audiences you wish to target. What we think makes IFF special is: - Our collaborative and flexible approach, with a focus on partnership - Our human-first culture where we treat our people and our partners as inidividuals, recognising the value each person brings, and that our needs differ - Our combination of research expertise and deep sector understanding; meaning our partners receive more impactful research, and our people, a diverse skill set. We specialise in providing insight to support nine core sectors: - Business & Enterprise - Education, Learning & Skills - Energy & Environment - Financial Services - Health & Wellbeing - Higher Education - Housing - Regulation - Work & Welfare
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