AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide.
Title: Remedy BMC Discovery Administrator
Duration: 12+month contract
Location: Spring/Houston, TX
Know technical details specific to BMC Discovery
Own resolution of assigned problem tickets, conduct root cause analysis, and recommend / implement fixes
Coordinate and implement application enhancements and patches
Assist with resolving appliance operating system (OS) level support issues:
Identify processes using too much memory or CPU
Resolve disk space problems (e.g. identify large files / directories)
Install required device drivers which are not provided with the appliance
Troubleshoot device driver conflicts
Address issues any DNS or IP address issues (e.g. DNS lookups, possible conflicting IP addresses)
Help with penetration testing within the OS
Resolve any file system corruption (e.g. identify corrupted files, repair file system)
Learn appliance OS configurations and customizations (i.e. configuration files and certain custom binaries)
Maintain the configuration between the Scanners, Proxies, and Consolidators
Monitor and troubleshoot discovery scan failures
Address credential problems encountered during discovery scans
Build patterns (e.g. match folder names, registry keys, system processes, etc.) through script development to find applications deployed in the environment
Understand how applications are deployed within ExxonMobil
Assist with the development of standards to more easily discover applications (e.g. common search element for custom applications)
Understand how Discovery data is used within the CMDB
Work closely with ITSM and CMDB resources on changes related to CMDB which impact Discovery
Follow proper problem management and change control procedures
Ensure security and controls standards are met and followed
SKILL REQUIREMENTS
Strong background of technical skills
Quickly learn how applications are deployed at ExxonMobil
Communicate clearly
Work effectively with a global team
Coordinate multiple activities and tasks
Position Specific Skills :
2+ years technical experience using / supporting infrastructure tools
Unix / Linux administration experience via command line.
1+ years working with scripting languages (e.g. PowerShell, PERL, Python, VBScript, etc.)
Demonstrated ability to troubleshoot issues, identify root cause, and recommend solutions
Install / implement system patches / version upgrades
Demonstrated ability to quickly learn / understand new technologies / applications
Assist with support related project tasks for IT
Skills considered an advantage (Nice-to-have):
Prior layering related assignment (e.g. application packaging and deployment)
2+ years working with Enterprise Management tools (e.g. SMS (Systems Management Server), SCCM (System Center Configuration Manager), ECM (Enterpri
If anyone might be interest, please share your resume at smalik(at)ayrglobal(dot)com or you can directly contact me at 630-444-7490
Skills Required
- Technical knowledge of BMC Discovery
- Own resolution of problem tickets and perform root cause analysis
- Coordinate and implement application enhancements and patches
- Appliance OS-level support (identify high CPU/memory processes, resolve disk space issues)
- Install and troubleshoot device drivers and driver conflicts
- Troubleshoot DNS and IP address issues
- Assist with penetration testing within the appliance OS
- Resolve file system corruption and repair filesystems
- Learn and manage appliance OS configurations and customizations
- Maintain configuration between Scanners, Proxies, and Consolidators
- Monitor and troubleshoot discovery scan failures and credential problems
- Build discovery patterns via scripting to detect deployed applications
- Understand application deployment and how Discovery data is used within the CMDB
- Work with ITSM and CMDB resources on changes impacting Discovery
- Follow problem management and change control procedures; ensure security and controls standards
- 2+ years technical experience supporting infrastructure tools
- Unix / Linux administration experience via command line
- 1+ years working with scripting languages (PowerShell, PERL, Python, VBScript, etc.)
- Demonstrated troubleshooting skills and ability to recommend solutions
- Install/implement system patches and version upgrades
- Ability to quickly learn and understand new technologies/applications
- Communicate clearly and work effectively with a global team; coordinate multiple tasks
- Prior layering related assignment (application packaging and deployment)
- 2+ years working with Enterprise Management tools (SMS, SCCM, ECM)
What We Do
AYR Global IT Solutions Inc is a national staffing firm specializing in cloud, cybersecurity, and web application services, including ERP and BI implementations. They provide proven and experienced consultants to a diverse range of enterprise customers and global system integrators. Their mission is to bridge the gap between technology and business needs through tailored, innovative IT services and professional consulting across federal and commercial projects nationwide.
