Reliability Quality Assurance Lead

Job Description

Our company is an innovative, global healthcare leader committed to improving health and well-being in 140 countries around the world. We aspire to be the best healthcare company in the world and are dedicated to providing innovative solutions for tomorrow. Join us in our mission to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals.

• Ownership of end-to-end application quality across Salesforce Sales & Service Cloud, Veeva CRM, Veeva Vault CRM, and associated enterprise applications.
• Definition of test strategy, test plans, test scope, coverage models, quality gates, and release readiness criteria.
• Leadership of functional, regression, integration, mobile, SIT, E2E, and UAT testing activities to ensure business and technical requirements are met.
• Management of test design, execution, and traceability through JIRA XRAY, ensuring complete linkage between requirements, test cases, defects, and releases.
• Oversight of the end-to-end defect lifecycle, including triage, prioritization, root cause analysis, risk assessment, and closure governance.
• Collaboration with Product Owners, Business Analysts, Developers, Architects, and Delivery teams to ensure quality is embedded throughout the SDLC.
• Coordination of test data, environment readiness, dependency management, and execution planning across multiple teams and workstreams.
• Leadership in automation design and implementation using Robot Framework, driving improved regression efficiency, coverage, and release confidence.
• Establishment of QA KPIs, dashboards, and leadership reporting for visibility into test progress, defect trends, risks, and overall quality status.
• Application of AI-enabled capabilities across the entire test lifecycle—from test strategy, design, and case generation to execution optimization, defect analysis, documentation, reporting, and continuous quality improvement.
• Promotion of continuous improvement initiatives, QA standards adoption, and AI-enabled testing innovations across the organization.
• Mentorship of QA engineers and test leads, fostering a culture of quality ownership, accountability, collaboration, and continuous learning.
• Support of release governance by providing quality assessments, risk evaluations, and go/no-go recommendations.
• Partnership with vendor and offshore teams to ensure adherence to testing best practices and quality commitments.
• Assurance of compliance with organizational QA processes, documentation standards, and audit requirements.

Required

• A Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• A minimum of 12 years of experience in Quality Assurance and Testing for enterprise applications.
• Extensive experience with Salesforce Sales & Service Cloud, Veeva CRM, Veeva Vault CRM, or equivalent cloud platforms.
• Proficiency with JIRA XRAY, test management, defect governance, and quality reporting.
• Experience with automation frameworks such as Robot Framework, Selenium, and Python.
• Proficiency in AI tools such as Copilot, Gemini, ChatGPT, etc.
• Strong understanding of Agile, Scrum, Waterfall, SDLC, and STLC methodologies.
• Excellent stakeholder management, leadership, analytical, and communication skills.

Preferred

• Experience in Life Sciences, Healthcare, or other regulated industries.
• Knowledge of SQL, API testing, integration testing, and data validation.
• Experience supporting large-scale CRM implementations, data migrations, and multi-market deployments.
• Exposure to AI-enabled quality engineering practices and agentic AI concepts.

What we offer:

• Exciting work in a great team, global projects, international environment
• Opportunity to learn and grow professionally within the company globally
• Hybrid working model, flexible role pattern
• Competitive salary & incentive pay
• Pension and health insurance contributions
• Internal reward system and referral scheme
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
• Cafeteria for tax-free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport Card
• Vodafone, Raiffeisen Bank, Foodora, and discount programmes
• Up-to-date laptop and iPhone
• Parking in the garage, showers, refreshments, massage chairs, library, music corner

Ready to take up the challenge? Apply now! Know anybody who might be interested? Refer this job!

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Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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