Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.
Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.
Key Responsibilities:
- Management of ticket-based work
- Serve as the primary contact to resolve issues and engage resources related to production and hosting.
- Monitoring dashboards with the unblinking focus of a highly caffeinated owl
- Participate in technical troubleshooting, working with Engineering and Incident Management teams to drive resolution.
- Facilitate incident bridge lines during application outages.
- Hosting bridge calls where everyone asks "any updates?" every four minutes like it's a hostage negotiation, while staying calm and professional.
- Monitor dashboards, respond to alerts, and manage a ticket queue.
- Have experience with network infrastructure, including routers, switches, firewalls, access points, and knowledge of wired and wireless networks, VLANs, VPNs, and network security practices.
- Possess basic knowledge of Linux, infrastructure, and networking (TCP/IP, DNS, DHCP).
- Manage communications via email and respond to phone calls from US-based customers, internal teams, data processing vendors, and other third-party vendors.
- Have outstanding English communication skills, both written and verbal.
- Document and maintain processes to streamline operations and improve efficiency.
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
Skills Required
- Experience with network infrastructure, including routers, switches, firewalls, and access points
- Knowledge of wired and wireless networks, VLANs, VPNs, and network security practices
- Basic knowledge of Linux and infrastructure
- Basic knowledge of networking protocols, including TCP/IP, DNS, and DHCP
- Outstanding written and verbal English communication skills
- Ability to manage ticket-based work, monitor dashboards, respond to alerts, and troubleshoot production issues
- Ability to document and maintain operational processes
Candescent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Candescent and has not been reviewed or approved by Candescent.
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Leave & Time Off Breadth — Policies include unlimited vacation for full-time exempt staff, tenure-based accrual for non-exempt, plus floating holidays and sick leave. This breadth of time off suggests flexibility across employment classifications.
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Wellbeing & Lifestyle Benefits — A discount program is cited that provides access to deals at over 250 retailers. This perk adds everyday savings beyond core benefits.
Candescent Insights
What We Do
Candescent brings together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes. And we’re here to help you extend, differentiate and illuminate your digital-first banking experiences. Our industry-leading products and services, cloud architecture and on-demand developer tools give you the power to differentiate and deliver seamless customer journeys.
