About Centific
Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.
Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.
About Job
Technical Release Program Manager
Role Summary
End-to-end operational execution across release governance, live-site reliability, incident management, and security & compliance readiness. This role operates at the intersection of engineering, SRE, release management, security, and leadership, ensuring predictable releases, durable incident resolution, and audit-ready compliance with clear ownership and accountability.
Key Responsibilities
Release & Deployment Governance
Own visibility and coordination of release trains, sovereign clouds, hotfixes, and rollbacks.
Lead Deployment DRI and release readiness syncs to surface build failures, deployment blockers, and readiness risks.
Enforce Critical Change Only Advisory (CCOA) processes including exception handling and executive communication.
Maintain release calendars, readiness criteria, and deployment tracking to reduce operational risk.
Incident Management & Reliability
Ensure every critical incident has a completed and scheduled RCA (Root Cause Analysis), or justified downgrade.
Eliminate unowned, duplicate, or non-actionable incidents through owner and manager engagement.
Shift accountability from individual contributors to manager-level ownership.
Participate in live-site monitoring and escalation forums.
Shiproom Ownership & Operational Reporting
Own the Shiproom operating model as the primary mechanism for operational visibility.
Security, Compliance & Audit Readiness
Drive visibility and closure of SFI, S360, MSRC, and FedRAMP obligations.
Track aging and out-of-SLA items with owners, ETAs, and escalation paths.
Translate audit findings into executable remediation plans.
Maintain audit-ready documentation and metrics.
Metrics, Dashboards & Continuous Improvement
Design and maintain KPI dashboards for incidents, PIRs, repair items, and reliability metrics.
Improve signal quality by focusing on trends and actionability.
Automate reporting where possible using standardized dashboards and data queries.
Continuously refine processes and reporting formats to reduce noise and increase execution velocity.
Desired Qualifications:
Strong understanding of deployment pipelines and release management.
Effective communication skills to coordinate with various teams and stakeholders.
Familiarity with ADO (Azure DevOps).
Experience with monitoring and validating deployment processes.
Familiarity with Kusto Query Language (KQL)
Produce weekly leadership-ready reports covering releases, incidents, KPIs, repair items, and compliance posture.
Facilitate weekly review forums to validate data quality and align leadership expectations.
Salary: $90K/Annum
Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.Top Skills
What We Do
Zero distance innovation for GenAI creators and industries Expertly engineering platforms and curating multimodal, multilingual data, we empower the ‘Magnificent Seven’ and enterprise clients with safe, scalable AI deployment We a team of over 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We bring platforms, partners and 1.8 million vertical domain experts to create high-quality pre-trained datasets, fine-tuned industry-specific LLMs, and RAG pipelines supported by vector databases. These innovations can reduce GenAI costs by up to 80% and bring GenAI solutions to market 50% faster in 230 locales.
