Relationship Specialist

Company Description

About Playtech 

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. 

Read more about who we are and what we do here: www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?

Playtech Managed Services is looking for a responsible Relationship Specialist with Portuguese with strong communication and analytical skills.

Job Description

Your influential mission. You will...

• Resolve customer inquiries via phone, email, chat, or social media.
• Analyze customers’ profiles to ensure the appropriate management of the brand-to-customer relationship.
• Proactively contact priority customers to build and maintain long-lasting relationships.
• Work on building relationships with clients to provide custom treatment to high-value customers on an exceptional level.
• Go the extra mile to engage customers and put in extra effort to maintain the relationship with priority customers.
• Contact priority customers to obtain information and documentation in accordance with our regulatory requirements.
• Welcome newly upgraded customers to build relationships and thus provide exceptional customer service care.
• Use a personalized approach toward priority customers.

Qualifications

Components for success. You...

• Are a fluent Portuguese speaker.
• Have a good level of English.
• Have experience in online customer support.
• Demonstrate exceptional problem-solving skills and the ability to think strategically.
• Have strong customer service skills and analytical thinking.
• Are proactive, communicative, and a team player.
• Are available to work on shifts, including late hours.
• Have strong computer literacy.

You'll get extra points for...

• Having previous experience in the online gambling industry.

Additional Information

Thrive in a culture that values...  

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel, and wellness allowances. 
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals. 
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses. 

PLAYTECH MANAGED SERVICES 
Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.