Job Purpose
Responsible for SME business at branch to ensure business growth on SME NTBs acquisition, asset and liabilities, quality and compliance, as well as relationship management across his/her segment. Responsible for executing bank strategy on SME segment at his/her branch to ensure optimum balance sheet and realize bank goals.
Key Responsibilities/Tasks
- Collaborate with Branch staff to assist clients in fulfilling SME segment banking needs.
- Develop and maintain professional understanding of customer base to assist deepening current banking relationships in SME segments.
- Ensure development and growth of quality assets, liabilities, and revenues for the SME segment.
- Proactively alert responsible teams in the bank with respect to any potential issues with customers.
- Develop and oversee relationships with clients to ensure top level customer experience.
- Perform as key contact point for portfolio of SME segment clients dealing with routine matters throughout range of services and products.
- To ensure “Know Your Customer” requirements as prescribed by the bank are duly adhered to.
- Derive insight of competitors and market activities in general and effectively feedback to management for appropriate decision making.
- Maximize sales referral opportunities by working with other internal and external stakeholders, and ensure maximum product penetration, in a 3600 view, to customers.
- Maximize customer profitability by enhancing product usage and optimum number of products per customer through cross selling.
- Perform any other duties as assigned by your supervisor.
Risk Management:
- Ensure effective adoption and utilization of risk management tools
- Drive remediation of risk management exceptions identified during audit or risk reviews
- Promote risk management culture
Skills, Knowledge and Abilities
- Excellent interpersonal and communication skills
- Analytical skills
- Knowledge of Microsoft applications
- Problem Solving Skills
- Report writing skills
- Attention to details
Academic / Professional Qualifications
- Bachelor’s degree in banking, finance, business management or any other related field
Working Experience Required
- A minimum of 1 years’ working experience.
Similar Jobs
What We Do
I&M Bank is a wholly owned subsidiary of I&M Group PLC, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Started in 1974, it evolved from a community financial institution to a publicly listed major regional commercial bank offering a full range of corporate and retail banking services, over 50 branches in Kenya and international operations in 3 other countries. I&M Bank is a dominant player in the Kenyan market that has been consistently growing, and is innovative in terms of the type and range of products and services it offers. CDC Group plc, a development finance institution wholly owned by the government of the United Kingdom owns approximately 10.68% of I&M Group. In addition, I&M Bank has a technical support agreement with International Finance Corporation for staff training, product development and risk management. I&M Bank also enjoys medium term foreign currency credit facilities from European Development Financial Institutions - Proparco, DEG and FMO. I&M Bank’s international correspondent banks include major multinational banks such as Bank One Ltd, Citibank NA, CommerzBank AG, Deutsche Bank AG, ICICI Limited Mumbai, Mashreq Bank PLC, Standard Bank of South Africa and Standard Chartered Bank NY. I&M Bank’s international network includes Bank One Limited (Mauritius), I&M Bank Tanzania Limited, I&M Bank Rwanda and I&M Bank Uganda
