Relationship Manager

Fancy helping to shape the future of FinTech?
We have always been innovators. In 1996 we were the first company to share exchange rate information, free of charge on the internet. Today, we are a world leading online trading group.

Join us to:

• Help build the future of online trading 
• Be part of a culture driven by integrity and global impact
• Become part of an award-winning company - check out our full list of awards here

We are only as good as our people. Luckily, our people are the best. Join us! 

How do we work?

Hello Relationship Builders!

As our Relationship Manager, you will be responsible for driving revenue by the onboarding, retaining and reactivation of High-Value Clients (HVC). This will involve not only providing exceptional service to our existing clients but developing and growing a book of top tier clients through referrals and reactivation of dormant accounts. The role requires candidates to build strong relationships with clients as well identifying opportunities to grow new business. A large part of these sales activities will take place over telephone calls and via emails to prospective and existing clients.

You will be based out of Chicago while collaborating closely with our dedicated client-facing team located in Toronto.

We work in a hybrid model-we’d love to meet you in our Chicago / New York office 2–3 days per week with respect to your own commitments.

In this role, you will:

• Develop a pipeline of High-Value Clients from prospective leads and convert existing clients to HVCs status.
• Engage clients with the full suite of OANDA products while educating them about the markets and leveraged trading.
• Grow trading  volume and assets under management for high-value clients and potential high-volume clients.
• Proactively engage in outbound client communications and manage inbound communications on product, regulatory and account related updates.
• Identify initiatives to assist in achieving business goals, meet or exceed all assigned key performance indicators (KPIs) as well as add value to the team success.
• Work closely with the new account department to ensure a smooth on-boarding process for new HVCs.

What skillset do you need to be successful in this role?

• Min. 3 years of outbound sales, client retention, or account management experience within financial services, brokerage, or another heavily regulated sector, but impact matters more than years.
• Genuine passion for financial markets and leveraged products (FX, CFDs, Commodities) - you can comfortably discuss macroeconomic news, technical charts, and trading strategies with sophisticated investors.
• Natural ability to build immediate rapport over phone and email, earn trust with high-net-worth clients, and uncover latent account growth opportunities.
• Self-motivated mindset with a history of hitting and exceeding ambitious volume, AUM, and retention targets in a fast-paced environment.
• Verbal and written communication skills; able to break down complex trading products, platform features, and account requirements clearly.
• Active Series 3 and Series 34 licenses, or willingness to obtain them upon joining.

Nice to have:

• Hands-on experience with Salesforce (or a similar enterprise CRM) and modern sales intelligence platforms.
• Prior experience dealing with retail Forex/CFD traders or institutional trading desks.

Your perspective matters. We encourage you to apply even if you are hesitant about meeting every single qualification. We are excited to see what you can bring to the team!

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At OANDA, to help us efficiently process applications, we use AI-driven tools to help source and rank candidates based on professional experience and skills. While these tools provide recommendations, our recruitment process remains human-centric: all final shortlisting and hiring decisions are made by OANDA team. You have the right to request a human review of your application.

OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

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