Enumerate is hiring a Relationship Manager to serve as a trusted advisor and partner for our clients. This role is responsible for managing client requests and providing timely and results-based customer service. The Relationship Manager acts as a liaison between our clients and our internal teams, including Accounts Payable, Accounts Receivable, Operations, and Support. This role is responsible for the project management of client requests to ensure transparent communication and a timely resolution.
Candidates for this role must be located in the United States and able to work EST or CST time zones. This is a remote role with occasional travel to Fort Lauderdale, FL.
Key Responsibilities:
- Be the voice of the customer and navigate internal processes with stakeholders from various teams.
- Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise
- Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations
- Assist with challenging customer requests or issue escalations as needed.
- Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.
- Assess customer needs and communicate feedback to peers and leadership
- Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner
- Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth
- Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service
Requirements:
- 2+ years of experience in Customer Success or Account Management
- Experience in real estate, property management or HOA/COA industries is strongly preferred
- Strong customer service and project management skills
- Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment.
- Prior experience using Asana or other project management tools is a plus
- A background in accounting, bookkeeping or community association management is a plus
The pay range is inclusive of base salary plus any applicable bonuses or commissions.
Skills Required
- 2+ years of experience in Customer Success or Account Management
- Strong customer service skills
- Strong project management skills
- Ability to organize daily workload by priorities and meet deadlines in a fast-paced, changing environment
- Located in the United States and able to work EST or CST time zones
- Experience in real estate, property management, or HOA/COA industries
- Prior experience using Asana or other project management tools
- Background in accounting, bookkeeping, or community association management
What We Do
We’re Enumerate, the award-winning, end-to-end community management software and solutions brand dedicated to simplifying community management for property management companies and community associations with over 30 years of experience. Our goal is to help you streamline your workflows, empower resident communication, and boost efficiency, allowing you to focus on what matters most - building strong relationships with your clients and homeowners. Our comprehensive suite of tools and services enables you to manage every aspect of your communities, from accounting, payments and finance to maintenance and resident engagement. Our team of experts (PCAM, AMS, CMCA) is committed to delivering exceptional service and support, ensuring that you have the resources you need to succeed. We understand that community management is complex and demanding, and we're here to help you every step of the way. Whether you're a property management company, community or condo association, or homeowner's association, Enumerate is here to help you achieve your goals. Join us today and discover how our software and solutions can simplify your community management operations and elevate your business to the next level.
