The Role
Manage end-to-end member onboarding and portfolios for MSMEs and cooperatives, provide tailored financial advisory, coordinate loan applications, ensure compliance and documentation, drive savings and product uptake, resolve member issues, deliver financial literacy programs, and build local partnerships to support member growth and engagement.
Summary Generated by Built In
Summary:
The Entry Level Relationship Manager plays a vital role in building and sustaining strong, trust-based relationships with members—particularly MSMEs and partner cooperatives—by driving onboarding, engagement, and ongoing support. This position is foundational to our mission of advancing financial inclusion and empowering local economies. As a trusted advisor, the Relationship Manager manages member portfolios with care, delivers tailored financial solutions, and contributes to the long-term resilience and growth of our community. Through proactive communication, data-informed decision-making, and collaboration with local stakeholders, the role strengthens our ecosystem and ensures members receive the support they need to thrive. This is a dynamic, growth-oriented opportunity for early-career professionals eager to make a tangible impact in financial services and community development.
Responsibilities:
- Lead end-to-end member onboarding and relationship development to ensure seamless integration and long-term engagement
- Manage and monitor member portfolios, tracking performance and identifying growth opportunities
- Deliver personalized financial advisory services to support members’ business objectives and financial health
- Coordinate the full loan application lifecycle, from submission to approval and disbursement
- Maintain consistent, proactive communication with members to build trust and address needs promptly
- Promote and support savings mobilization and investment product uptake across the member base
- Ensure accurate and timely documentation, data entry, and compliance with internal and regulatory standards
- Resolve member inquiries and issues with efficiency and empathy to enhance satisfaction and retention
- Contribute to the design and delivery of member education and financial literacy programs
- Develop and nurture strategic partnerships with local businesses, community organizations, and Agrico Hub initiatives
- Prepare and submit regular reports on member engagement, portfolio performance, and growth trends
Skills Required
- Member onboarding and relationship management experience
- Portfolio monitoring and performance tracking skills
- Knowledge of loan application lifecycle and loan coordination
- Ability to deliver personalized financial advisory to MSMEs
- Strong communication, documentation, and data entry skills
- Experience designing or supporting financial literacy/member education programs
- Ability to build and nurture partnerships with local organizations and cooperatives
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
