As the dedicated point of contact to our Wealth Management clients who hold between $5-25M in Vanguard assets, you will directly influence the client experience by delivering the Wealth Management mission to: Be a trusted partner to our ultra-clients and their families, giving them the best long-term outcomes, so they can leave a legacy that fulfills their purpose in the world.
As a trusted partner, you will be expected to deliver a reliable experience by taking ownership and delivering consistently with excellence, build credibility by anticipating needs and demonstrating your expertise to align solutions, connect with your clients by demonstrating empathy and deeply understanding their needs, while having a client-first orientation to work in the long-term best interest of our current and future clients.
Within Wealth Management, we are focused on serving clients with excellence and expanding client relationships with Vanguard through sales to ensure we are providing all that Vanguard has to offer to give them the best chance for investment success. Through this role, you will join a team focused on delivering Vanguard’s mission to give clients the best chance for investment success through a differentiated client-centric offer, a delightful omni-channel client experience, and a focused, digitally enabled service model.
Responsibilities:
- Deepen loyalty with existing self-directed clients by anticipating needs and demonstrating expertise to align solutions through education and guidance. Support strategy planning for a book of business. Model growth opportunities, contribute to business planning activities, and support client account retention.
- Bring an attitude of genuine curiosity to personally connect with clients in order to evaluate their needs through consultations. Use strong relationship management skills and knowledge of client needs to help clients develop financial goals through phone and in person interactions demonstrating empathy and deeply understanding client needs.
- Reliably resolve client inquiries related to products, services, and client sentiment by taking ownership and delivering consistently with excellence. Solutions may not be readily available and may require additional research or problem solving.
- Exemplify credibility through deep technical knowledge of Vanguard funds, products, and services to proactively identify opportunities to strengthen the client relationship.
- Consistently delight clients with the creation of solutions across internal teams to address inquiries and improve the client's overall experience with Vanguard's offer. Participate in special projects and perform other duties as assigned.
Qualifications:
- Minimum of three years related work experience managing a book of business. Two years’ experience in Relationship Management and owning a book of business of self-directed HNW/UHNW clients, preferred
- Experience utilizing service to sales, consultative sales or experience positioning financial services.
- Ability to conduct conversations with clients surrounding topics such as: ETFs, Mutual Funds, legacy planning, estate planning, trusts, charitable giving, and other wealth management topics, highly preferred
- Undergraduate degree or equivalent combination of training and experience.
What you’ll need:
- This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC), the SIE, Series 7 and 63/65 or 66. Certain professional designations may be used in lieu of 65/66. These will be determined by Compliance based on role-specific duties.
- The SIE & Series 7 are required prior to starting with Vanguard. The Series 66 can be acquired upon starting.
Considerations:
- This role follows a hybrid working model where we are in the office Tuesdays, Wednesdays, and Thursdays & work remotely on Mondays and Fridays.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
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What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests.
Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind.
Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets.
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