On average it takes 5 minutes to apply for this role.
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique!
Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by..
As part of your role, your responsibilities will include:
- Being responsible for completing identification tasks and profiling our most loyal customers
- Providing a seamless experience during customers compliance processes, with the goal of increasing compliance pass rates
- Being customer obsessed, striving to deliver a mobile led experience and deliver feedback to wider stakeholders of customers experiences
- Using Betway’s global partnerships to create and attend a world class hospitality calendar for our customers across the globe
- Using data to help assist in the automation of customer journeys with a tireless focus on mobile first gaming
- Managing a sustainable cohort of account managed customers
- Managing and reporting on performance with a key focus on increasing long term player values and retention rates
- Providing a world class service to our customers that builds trust, being available and the central point of all HVC customer contact
- Delivering a strong return on investment within budget for both on and off-site hosting
Should you not hear from us within 2 weeks, please assume your application has not been successful.
Skills Required
- Complete customer identification and profiling tasks
- Manage customer compliance processes and improve pass rates
- Deliver mobile-led, customer-obsessed experiences and feedback
- Plan and attend global hospitality events using company partnerships
- Use data to assist automation of customer journeys
- Manage a sustainable cohort of account-managed (HVC) customers
- Monitor and report on performance to increase LTV and retention
- Act as central contact for HVC customer service and trust-building
- Deliver ROI within budget for on-site and off-site hosting
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What We Do
Founded in 2006, Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. By developing and utilising the very latest technologies, we have remained at the forefront of the online gaming industry, providing innovative and interactive gaming experiences in a fair, safe and responsible environment. Driven by our shared vision to become the global leader in the online sports betting and casino industry, our people are forward-thinking, team-players who thrive on a collective diversity of skills and backgrounds. We provide our teams with the tools to create market-leading, cutting-edge interactive gaming experiences, from pre-game and live sports betting, to esports and casino. We bring our people closer to the action – putting them at the heart, making them feel part of it. We live and breathe our values – these values define how we conduct ourselves in everything we do shaping how we interact with each other, our customers and our business partners. If you can imagine yourself in an environment which thrives off collaboration, and where everything is possible, then Betway could be the place for you. So, why not check out our vacancies.
