Relationship Manager (Japanese Speaking)

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Job Description

The primary focus of the role is to meet customer needs by effectively coordinating internal and external resources and managing communication among all parties involved in a Critical Situation. 

• Develop and maintain strong relationships with Japanese-speaking clients.
• Understand client business goals and challenges to provide tailored solutions.
• Act as a primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Collaborate with internal teams to ensure seamless service delivery.
• Conduct regular client meetings and reviews to assess satisfaction and identify areas for improvement.
• Stay updated on industry trends and product offerings to provide informed recommendations.
• Prepare and present reports on client activities and performance metrics.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in a client-facing role, preferably in the technology sector.
• Service delivery experience is preferred.
• Ability to understand and articulate complex technical concepts.
• Excellent problem-solving and negotiation skills.
• Must be fluent in Japanese and English, both written and spoken.
• Able to work non-standard days, weekends and public holidays.