Relationship Manager - EMS

For over 35 years, MMT Ambulance has been putting Medicine in Motion by providing reliable patient ambulance transportation for hospitals, health systems, and patient access centers. As a trusted partner to premier health systems, we combine people, processes, and technology to deliver sustainable, on-time, and streamlined transport services.

We are in growth mode! In this role, the Relationship Manager will report to the Senior Regional Director and be responsible for developing and maintaining strong, long-term relationships with clients and hospital partners, serving as the primary point of contact to ensure customer needs are met with timely, efficient, and compassionate service. This position will primarily service the Southeast region, including North Carolina, South Carolina, Georgia, and Florida. Up to 50% travel within the region is expected. If you have excellent communication skills and the ability to manage multiple priorities in a fast-paced environment, then we want to hear from you! 

Essential Duties and Responsibilities

• Develop and maintain strong, positive relationships with contracted clients and healthcare systems.
• Serve as the primary point of contact for customer inquiries, concerns, and feedback.
• Ensure timely and effective resolution of customer issues and complaints.
• Partner with dispatch and operations teams to ensure customer requests for ambulance services are fulfilled promptly and efficiently.
• Monitor service delivery to ensure alignment with client expectations, KPIs, and company standards.
• Ensure all customer interactions comply with applicable healthcare regulations and company policies.
• Stay informed on industry trends and best practices to continuously enhance customer service processes.
• Maintain accurate records of client interactions, contracts, and service agreements.
• Prepare and present regular reports on client satisfaction, service delivery, and business development activities.
• Identify opportunities to expand services with existing clients and strengthen long-term partnerships.
• Conduct regular client business reviews and satisfaction surveys to gather feedback and identify areas for improvement.
• Develop and implement strategies to improve customer retention and loyalty.
• Collaborate with business development, marketing, and operations teams to align customer service initiatives with organizational goals.
• Provide training and guidance to team members on best practices in customer service and relationship management.

Qualifications

• 3+ years of experience in customer relationship management, account management, or referral management
• Healthcare experience preferred, particularly within hospitals, health systems, or ambulance services
• Excellent communication, negotiation, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in CRM systems and Microsoft Office Suite
• Demonstrated empathy, patience, and a customer-first mindset
• Ability to work flexible hours, including occasional evenings and weekends as needed
• Valid driver’s license with a safe driving record
• Willingness and ability to travel up to 50%

Statement of Equal Opportunity Employment  

It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.