About this role
Associate, Relationship Management (Technical)
Business Unit Overview
BlackRock Aladdin is uniquely positioned to address the industry’s risk management, portfolio construction and financial technology demands. The various business departments within Aladdin are focused on providing clients with highly scalable portfolio analytics, risk management, liability-driven investing, pension solutions, regulatory advice, and balance sheet strategy.
The Aladdin Wealth Tech team partners with wealth management clients to help them oversee their enterprise risk, build better portfolios, and enhance their value proposition to clients. This is achieved by leveraging risk analytics - powered by Aladdin® - to equip wealth management clients with model construction capabilities, risk monitoring tools, and portfolio construction & analytics
The Aladdin Wealth Tech team is part of the wider BlackRock Aladdin business. Aladdin is uniquely positioned to address the industry’s risk management, portfolio construction and financial technology demands. This is an exciting opportunity to shape the Wealth Management industry while helping to build a growing business within BlackRock.
Position Description
The successful candidate will be an integral part of the team in Madrid and take ownership for supporting the Senior Client Relationship Managers in servicing our clients across a range of activities including relationship management, project management, implementation of Aladdin capabilities, and providing product feedback and direction. The role is dynamic in nature and will evolve over time as business and industry continue to develop – an exciting opportunity for anyone interested in working at the intersection of Technology and Wealth Management.
Key Responsibilities
Develop a strong working relationship with clients to support implementation and adoption of tools, including developing and delivering training and marketing materials for client use
Develop strong understanding of the product and the technical details to help answer client questions and guide the scoping of client requested product enhancements
Develop strong relationships with all groups within Aladdin and BlackRock to ensure an excellent client experience and convey client requirements to product teams as necessary
Assist in the day-to-day project management of product changes and client on-going engagements, including updating project plans, documenting user requirements, facilitating user acceptance testing and managing action items
Play an integral role in managing the client relationships, including delivering on client commitments, responding to client inquiries and partnering to continue to enhance the service provided
Actively manage client communications regarding product changes and improvements
Ensure a smooth transition for clients from Implementation to Production support
Skills and Qualifications
The ideal candidate will possess some combination of all the following:
Fluent in English and Spanish
Education: undergraduate degree (bachelor’s degree), business or technical discipline preferred, Master’s degree a plus
Technical: broad technical and/or financial services training
Strong project management and coordination skills
Strong problem solving/analytical thinking
Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients
Strong computer skills and an aptitude for learning new systems.
Basic knowledge of SQL and JavaScript
Enjoys a fast-paced, high-intensity environment; able to manage multiple priorities
CFA/FRM designation or progressing towards CFA/FRM designation is a plus
Agility and precision in managing client-facing challenges
Strong Cross-Functional Collaboration Across Departments and Geographies
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
What We Do
As the world’s largest asset manager, BlackRock partners with investors around the globe to help them (and those on whose behalf they invest) plan for life’s most important goals – like retirement, home ownership and their children’s education. Our clients range from governments, foundations and other large institutions to those investing on behalf of individuals, including firefighters, nurses, teachers and factory workers.
BlackRock was founded with the idea of creating a better asset management firm — one that was purpose-driven, focused on clients and risk management, and propelled by data and technology. Our breakthrough Aladdin® platform is BlackRock’s technological backbone, helping investors see and manage their whole portfolios in one place – from constructing investments to monitoring risk and executing trades. Used by hundreds of external institutions around the world, Aladdin combines powerful analytics and a common language to help investment teams make faster, more informed decisions across public and private markets. It’s a key part of our business and one of the reasons we’re trusted to manage more assets than any other investment manager today.
At BlackRock, we challenge conventions and raise the bar for what’s possible. We harness technology to unlock new solutions, simplify complexity, and deliver investment strategies that meet people where they are. Whether it’s retirement planning, wealth building or navigating market shifts, we’re here to help clients invest more easily, more affordably and with more choice as we chart a path toward financial well-being together.
Learn more: Careers.BlackRock.com
Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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Employees engage in a combination of remote and on-site work.
BlackRock has 25,000 employees across more than 100 offices in over 40 countries around the world.
