About this role
Business Unit Overview
BlackRock Aladdin is uniquely positioned to address the industry’s risk management, portfolio construction and financial technology demands. The various business departments within Aladdin are focused on providing clients with highly scalable portfolio analytics, risk management, liability-driven investing, pension solutions, regulatory advice, and balance sheet strategy.
The Aladdin Wealth Tech team partners with wealth management clients to help them oversee their enterprise risk, build better portfolios, and enhance their value proposition to clients. This is achieved by leveraging risk analytics - powered by Aladdin® - to equip wealth management clients with model construction capabilities, risk monitoring tools, and portfolio construction & analytics
The Aladdin Wealth Tech team is part of the wider BlackRock Aladdin business. BlackRock Aladdin is uniquely positioned to address the industry’s risk management, portfolio construction and financial technology demands. This is an exciting opportunity to shape the Wealth Management industry while helping to build a growing business within BlackRock.
Position Description
The successful candidate will be an integral part of the team and take responsibility for supporting the successful adoption, ongoing use, and value realization of Aladdin Wealth for Japanese wealth management clients. The role is dynamic by nature and will evolve over time as the business and industry continues to develop – an exciting opportunity for anyone interested in working at the intersection of Technology and Wealth Management.
Key Responsibilities
Take primary responsibility for day-to-day client engagement for designated accounts, working closely with Senior Relationship Managers to support client success, adoption, and satisfaction.
Manage ongoing client interactions and requests with a high degree of ownership, proactively coordinating with internal teams to ensure timely follow-up and resolution.
Act as a trusted point of contact for clients on usage, adoption, and best practices, supporting clients in realizing value from Aladdin Wealth in their day-to-day business.
Drive platform adoption and effective utilization by planning and delivering ongoing enablement activities, including client trainings, workshops, and regular engagement sessions.
Develop a solid understanding of client business models, operating environments, and priorities, and proactively identify opportunities to improve engagement and usage.
Support the client lifecycle across onboarding, enhancements, and changes, taking accountability for smooth execution and clear communication with clients.
Partner closely with Senior Relationship Managers and Sales teams by providing client insights, usage feedback, and engagement updates that support retention and commercial opportunities.
Prepare and contribute to client governance activities such as service reviews and steering discussions, ensuring actions and follow-ups are clearly tracked and progressed.
Monitor client engagement and adoption metrics, independently identifying risks or improvement areas and escalating strategically where appropriate.
Maintain high-quality documentation of client interactions, training activities, and engagement outcomes to support continuity and team collaboration.
Skills and Qualifications
The ideal candidate will possess some combination of all the following:
4–7 years of experience in client-facing roles within financial services, financial technology, consulting, or related environments (e.g., relationship management, client service, implementation, or business analysis).
Demonstrated ability to independently manage day-to-day client interactions and priorities, while partnering effectively with senior Relationship Managers.
Strong stakeholder management skills, with experience engaging business, investment, and technology counterparts at client organizations.
Solid understanding of risk management, analytics, technology-enabled solutions and data-driven platforms, with the ability to discuss usage, workflows, and best practices with clients.
Proven ability to drive client engagement, adoption, and outcomes through structured communication, training, and ongoing support.
Strong problem-solving and analytical skills, with a sense of ownership and accountability for client-facing deliverables.
Fluent in English and native-level Japanese fluency is required.
Experience working in a global, matrixed organization, collaborating across regions, functions, and seniority levels.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
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What We Do
As the world’s largest asset manager, BlackRock partners with investors around the globe to help them (and those on whose behalf they invest) plan for life’s most important goals – like retirement, home ownership and their children’s education. Our clients range from governments, foundations and other large institutions to those investing on behalf of individuals, including firefighters, nurses, teachers and factory workers. BlackRock was founded with the idea of creating a better asset management firm — one that was purpose-driven, focused on clients and risk management, and propelled by data and technology. Our breakthrough Aladdin® platform is BlackRock’s technological backbone, helping investors see and manage their whole portfolios in one place – from constructing investments to monitoring risk and executing trades. Used by hundreds of external institutions around the world, Aladdin combines powerful analytics and a common language to help investment teams make faster, more informed decisions across public and private markets. It’s a key part of our business and one of the reasons we’re trusted to manage more assets than any other investment manager today. At BlackRock, we challenge conventions and raise the bar for what’s possible. We harness technology to unlock new solutions, simplify complexity, and deliver investment strategies that meet people where they are. Whether it’s retirement planning, wealth building or navigating market shifts, we’re here to help clients invest more easily, more affordably and with more choice as we chart a path toward financial well-being together. Learn more: Careers.BlackRock.com
Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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