You are a people leader with a strategic mindset, adept at discovering & developing talent, managing complex clients, and driving results. If you thrive in dynamic environments and enjoy leading teams to success, this role is an excellent fit for you.
As an Executive Director, Relationship Management Director, within Merchant Services, you will lead a team of Relationship Managers, each responsible for their own portfolio of large corporate clients. You will provide coaching, guidance, and strategic direction to your team, ensuring high performance and professional growth. In addition to supporting your team, you may also directly manage select key client relationships. You will play a pivotal role in driving payments optimization strategies, fostering collaboration across the Global Corporate Bank Technology Media and Telecoms (GCB TMT) organization, and contributing to the overall success of the business.
Job Responsibilities
- Lead, mentor, and develop a team of Relationship Managers, empowering them to deliver exceptional service and results across their individual client portfolios.
- Set clear performance expectations, provide regular feedback, and support professional development to build a high-performing team culture.
- Oversee team portfolio management, ensuring accurate reporting, diligent database maintenance, and achievement of business objectives.
- Foster collaboration and knowledge sharing within the team and across the wider GCB TMT organization, driving best practices and innovative solutions.
- Support Relationship Managers in complex negotiations, client retention strategies, and consulting engagements with key decision-makers.
- Contribute to the strategic direction of the GCB TMT organization by identifying opportunities for cross-team collaboration and process improvement.
- Directly manage select high-value client relationships as needed, driving payments optimization and business growth.
- Partner with internal departments and business partners to deliver high-quality client support and maintain a unified approach to account management.
- Champion process improvements and new product offerings, supporting both team and organizational goals.
- Ensure the team is equipped with the latest industry knowledge and educational resources to stay ahead of trends and deliver maximum client value.
Required Qualifications, Capabilities, and Skills
- Minimum of 8 years of experience in relationship management or sales, with a strong emphasis on contract negotiation and team leadership.
- Demonstrated ability to lead, develop, and motivate teams to achieve ambitious goals.
- Proven strategic thinking and execution skills, with experience managing complex projects and portfolios.
- Extensive experience working with C-suite clients, particularly in large Fortune 500 companies, with the ability to support Relationship Managers in addressing their unique needs.
- Strong collaboration and influencing skills, with a track record of building partnerships across stakeholder groups and contributing to organizational success.
- In-depth knowledge of the payment processing industry, acquiring, and/or merchant services.
- Proficiency in computer software systems, including word processing, spreadsheets, and databases.
- Exceptional verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
- Strong time-management skills, with the ability to handle multiple tasks simultaneously, prioritize effectively, and meet dynamic deadlines.
- Active Industry wide engagement within recognized bodies such Payments Ed, AFP, MAG & MRC
- Willingness and ability to travel nationally up to 30% annually.
Preferred Qualifications, Capabilities, and Skills
- CPFPP accreditation welcomed
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Minimum 8 years of experience in relationship management or sales, emphasizing contract negotiation and team leadership
- Experience leading, developing, and motivating teams to achieve ambitious goals
- Strategic thinking and execution skills, including experience managing complex projects and portfolios
- Experience working with C-suite clients, particularly at large Fortune 500 companies
- Strong collaboration and influencing skills across stakeholder groups
- In-depth knowledge of payment processing, acquiring, and/or merchant services
- Proficiency with word processing, spreadsheet, and database software
- Exceptional verbal and written communication skills
- Strong time-management, prioritization, and multitasking skills
- Active industry engagement with recognized bodies such as Payments Ed, AFP, MAG, and MRC
- Willingness and ability to travel nationally up to 30% annually
- CPFPP accreditation
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
