The Role
Provides administrative support across the student journey, maintaining accurate student records in Unit-E and coordinating processes involving progress, withdrawals, suspensions, transfers, and appeals. The role also manages certificate tracking and release, supports disciplinary and Registry investigations, liaises with internal departments, and delivers responsive service to students and academic staff while meeting deadlines.
Summary Generated by Built In
Role: Registry Officer
Location: Holborn Campus
Who You Are
You are an experienced academic administrator with strong communication, customer service and Excel skills, able to maintain accurate records, solve problems and meet deadlines.
About Us
Regent College London is a leading independent higher education provider, offering flexible and inclusive learning across multiple London campuses. We are student-focused, digitally forward, and committed to academic excellence.
The Role
Provide comprehensive administrative support to students and academic staff, maintain accurate records, and deliver excellent service throughout the student journey.
Key Responsibilities
Location: Holborn Campus
Who You Are
You are an experienced academic administrator with strong communication, customer service and Excel skills, able to maintain accurate records, solve problems and meet deadlines.
About Us
Regent College London is a leading independent higher education provider, offering flexible and inclusive learning across multiple London campuses. We are student-focused, digitally forward, and committed to academic excellence.
The Role
Provide comprehensive administrative support to students and academic staff, maintain accurate records, and deliver excellent service throughout the student journey.
Key Responsibilities
- Ensure that full, accurate and accessible records are kept in relation to all student administration, liaising with other departments as necessary.
- Participate in student record processes and tasks including the updating of the school’s management system (Unit-E) in the following areas: student progress, withdrawals, suspensions, transfers, appeals.
- Handle certificates – recording, tracking, and release to students.
- Provide administrative support for appeals, disciplinary and other Registry-related investigations as required.
- Assist other sections of the Registry as directed by the Line Manager.
- Undertake other tasks as and when required.
Desirable
- Previous experience in an academic administrative role.
- A sound understanding of educational processes and procedures.
- Excellent written, verbal and interpersonal communication skills.
- Proven experience in delivering high-quality customer service.
- Strong problem-solving skills and the ability to use initiative.
- A positive attitude and the ability to work effectively as part of a team.
- Proficiency in Microsoft Office, particularly Excel.
- The ability to work accurately and effectively under pressure while meeting tight deadlines.
What We Offer (some benefits subject to completion of successful probation)
- Health Benefits
- Life Assurance Plans
- Salary Sacrifice Schemes (Pension, Cars, Cycle to Work)
- Annual Leave & Holiday Benefits (Buy Holiday, Additional Christmas Leave & Carry Over Leave)
- Employee Assistance Plan (EAP) & 24/7 Access to GPs
- Employee Discounts (Gym, Shopping, Cinema)
- 40 hours per week
Skills Required
- Strong communication, customer service, and interpersonal skills
- Accurate record-keeping and administrative skills
- Problem-solving skills and ability to use initiative
- Ability to work effectively under pressure and meet tight deadlines
- Previous experience in an academic administrative role
- Understanding of educational processes and procedures
- Proficiency in Microsoft Office, particularly Excel
- Ability to work effectively as part of a team
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The Company
What We Do
Regent College London is an educational institution offering career-focused undergraduate and postgraduate degrees, including HNC, HND, Foundation Year, Bachelor's, and Master's programs in Business, Law, Engineering, Computing, and Health.
