Regional Technical Support Manager – Americas

Posted Yesterday
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Hiring Remotely in United States
Remote
Senior level
Chemical • Manufacturing
The Role
Lead technical support and customer engagement across the Americas marine industry. Develop technical value propositions, support product conversion, manage OEM and distributor trials, oversee product and application development, resolve complaints, optimize portfolios, and promote technology adoption. The role combines marine composites expertise, customer relationship management, commercial awareness, technical project leadership, product approvals, training, and approximately 50% regional travel.
Summary Generated by Built In

Location: Remote/home-based position, preferably located in the South East, U.S.


As our new Regional Technical Support Manager – Americas, you’ll provide technical leadership and customer support across the region, driving profitable growth with a primary focus on the marine industry. You’ll help develop customer solutions, accelerate product conversion and turn technical expertise into commercial value.

 

Working closely with Commercial, Operations, Group functions and key customers, you’ll support product development, strengthen our marine proposition and drive the adoption of Group technologies. This is an opportunity to combine technical expertise, customer relationships and commercial insight to deliver growth across the Americas.

 

Key responsibilities:

  • Lead the North America marine technical function to drive profitable growth and customer conversion.

  • Partner with Commercial to develop technical value propositions, protect margin and reduce application risk.

  • Lead strategic OEM, boatbuilder and distributor technical engagement, trials, approvals and training.

  • Own the regional marine product and application development pipeline, ensuring disciplined delivery and strong business cases.

  • Drive technical excellence through complaint resolution, portfolio optimisation, Group technology adoption and capability development.

 

What we’re looking for:

  • Bachelor’s Degree or equivalent qualification in Chemistry, Engineering, or a related technical discipline.
  • Extensive experience in marine composites, composite boatbuilding and/or structural adhesives, with strong practical knowledge of relevant manufacturing and application processes.
  • Proven customer-facing technical experience, ideally supporting marine OEMs, boatbuilders, distributors, fabricators, contractors, naval architects or design engineers, with established OEM and distributor relationships desirable.
  • Strong commercial awareness, communication and problem-solving skills, with the ability to translate technical recommendations into customer and business value, including the ability to manage selected accounts in a sales capacity.
  • Proven ability to lead technical projects, manage customer trials and product approvals, and collaborate effectively across commercial, operational and global teams
  • Willingness and ability to travel approximately 50% of the time.

Why join us?

At Scott Bader, we’re proud to be an employee-owned business where our colleagues share in our success and help shape the future of the company. Alongside a competitive salary and bonus scheme, we offer a range of benefits designed to support your wellbeing, development and work-life balance, including:

  • 401(k) Plan: Roth and Traditional options available, with an employer contribution of 3% of salary, regardless of whether you participate.

  • Group Health Insurance: Premiums fully paid by the employer for employees and qualifying dependents. Vision and dental coverage are also available at a discounted group premium.
  • Life Insurance: Coverage provided at no cost to the employee.
  • Profit Sharing & Bonus Plan
  • 3 weeks’ vacation
  • 9 public holidays per year
  • Company Vehicle: Provided with all associated expenses covered by the company.
  • Paid Personal Leave: 37.5 hours of paid personal leave from your second year of employment, accrued on a pro-rata basis during your first year.
  • Flexible Working Arrangements
  • Volunteering & Charity: One paid volunteering day per year, plus charity match funding.

We also offer a collaborative and inclusive working environment where innovation, sustainability and community are at the heart of what we do.

 

About Scott Bader

Scott Bader is a global manufacturer of advanced composites, structural adhesives and functional polymers. Established in 1921, we combine over 100 years of expertise with a passion for innovation, quality and sustainability, supporting customers across a wide range of industries worldwide.

Today, more than 600 colleagues work across our global network of manufacturing sites, offices and technical centres, collaborating to deliver innovative solutions and outstanding customer support.

What makes Scott Bader different is our employee ownership model. Since 1951, our colleagues have shared in the responsibility and success of the business, helping shape a company that balances commercial success with a strong sense of purpose, community and long-term thinking.

 

Diversity & Inclusion

At Scott Bader, we’re committed to creating an inclusive environment where everyone feels respected, valued and able to be themselves. We welcome different perspectives, experiences and ways of thinking, recognising that diversity drives innovation, collaboration and better outcomes for our colleagues, customers and communities.


Skills Required

  • Bachelor's degree or equivalent qualification in Chemistry, Engineering, or a related technical discipline
  • Extensive experience in marine composites, composite boatbuilding, and/or structural adhesives
  • Strong practical knowledge of relevant manufacturing and application processes
  • Customer-facing technical experience supporting marine OEMs, boatbuilders, distributors, fabricators, contractors, naval architects, or design engineers
  • Established OEM and distributor relationships
  • Strong commercial awareness, communication, and problem-solving skills
  • Ability to translate technical recommendations into customer and business value
  • Ability to manage selected accounts in a sales capacity
  • Ability to lead technical projects, manage customer trials and product approvals, and collaborate across teams
  • Willingness and ability to travel approximately 50% of the time
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The Company
609 Employees
Year Founded: 1921

What We Do

Scott Bader is an employee-owned global manufacturer of advanced composites, structural adhesives, and functional polymers, established in 1921. The company is dedicated to driving high standards in chemistry on a global scale to build a more sustainable future. By balancing social purpose with business needs, they provide innovative materials and expertise to various industries, ensuring that both people and the planet can thrive in harmony.

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